[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Dizzion is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. They are seeking a driven and customer-focused Account Manager to own and grow relationships across their customer base, ensuring customer retention and identifying opportunities for expansion.ResponsibilitiesServe as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accountsBuild and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makersDemonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state successApply proactive health measurement practices to identify risk signals early and drive interventions before issues escalatePartner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomesProactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownershipMonitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signalsMaintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal statusApply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematicallyIdentify and develop opportunities for expansion, upsell, and cross-sell within existing accountsMap customer organizations to uncover additional stakeholders, departments, and use casesAlign Dizzion solutions with the customer's evolving business needs to build a clear path to additional valueSupport contract negotiations and expansion discussions to drive revenue growth and customer valueAct as the internal advocate and coordinator for assigned customersPartner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experienceFacilitate communication between customers and internal stakeholders to ensure alignment and accountabilitySurface customer feedback and market insights to inform product and service improvementsHelp customers define, track, and communicate the business value of their Dizzion investmentTranslate technical platform capabilities into tangible business outcomes for non-technical stakeholdersDrive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retentionSupport customer reference, case study, and advocacy programs where appropriateSkillsProven experience in a Customer Success, Account Management, or related customer-facing role within a SaaS environmentDeep familiarity with the full customer lifecycle — from implementation and onboarding through renewal and expansion — and the discipline to manage it proactivelyStrong command of CRM tools (Salesforce preferred) and health scoring methodologies; comfort operating from data to drive decisionsDemonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationshipsTechnical curiosity and the ability to understand and articulate a cloud-based platform to both technical and non-technical audiencesExcellent communication, presentation, and organizational skillsExperience supporting enterprise customers in healthcare, financial services, insurance, contact center, or BPO industriesFamiliarity with Salesforce, Gainsight, HubSpot, or similar CRM and customer success platformsExperience conducting executive business reviews and strategic account planning sessionsUnderstanding of cloud technologies, virtual desktop environments, or end-user computing solutionsExperience working in a high-growth technology companyBenefitsComprehensive medical (including telehealth), dental and vision plansEmployee assistance programEmployer paid basic life insurance and AD&D401(k) retirement planFlexible paid time off, work hard and take time when you need itGenerous holiday scheduleVoluntary short and long-term disabilityAwesome coworkers!Company OverviewDizzion is a provider of cloud-delivered desktops that enable users to access their data and applications from any device. It was founded in 2011, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.dizzion.com.