[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Sardine is a leader in fraud prevention and AML compliance, using advanced technology to combat fraud. They are seeking a Strategic Account Manager to manage customer relationships and ensure clients maximize the value of Sardine's products and services.ResponsibilitiesBe the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in SardineBuild a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customersTranslate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externallySpeak knowledgeably and advise on best practices relating to fraud and complianceBuild, monitor, and communicate KPIs to clientsProvide strategic analysis and critical thinking as we plan long-term expansionWork with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customersSkillsYou've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API'sYou've domain experience in compliance, fintech, or AML/KYCYour analytical skills are second to none; you excel at number crunching and drawing insightsYou are proficient in using business intelligence toolsYou're capable of translating complex strategies into actionable processes and outcomesYou're a natural at building relationships and collaborating with othersYou've got strong presentation skills for both virtual and in-person meetings with various stakeholdersYou've previous customer-facing experience, preferably with a technical productYou're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholdersYou constantly think about ways to improve processesYou love making customers more efficient as much as we do!BenefitsBonusEquity with tremendous upside potentialGenerous compensation in cash and equityEarly exercise for all options, including pre-vestedWork from anywhere: Remote-first CultureFlexible paid time off and Year-end breakHealth insurance, dental, and vision coverage for employees and dependents - •US and Canada specific•4% matching in 401k / RRSP - •US and Canada specific•MacBook Pro delivered to your doorOne-time stipend to set up a home office — desk, chair, screen, etc.Monthly meal stipendMonthly social meet-up stipendAnnual health and wellness stipendAnnual Learning stipendCompany OverviewSardine is a fraud prevention and compliance software company for the digital economy. It was founded in 2020, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.sardine.ai.Company H1B SponsorshipSardine has a track record of offering H1B sponsorships, with 1 in 2026, 6 in 2025, 1 in 2024, 3 in 2023, 7 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.