[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. EnergyCAP, LLC is an industry-leading software company focused on energy and sustainability management. They are seeking a Strategic Account Manager to own and grow revenue across an established portfolio of customer accounts, ensuring retention and identifying expansion opportunities while managing customer relationships and pipeline.ResponsibilitiesManage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term valueOwn account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion executionBuild and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunitiesSupport renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completionMaintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectationsLead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunitiesPartner cross-functionally with Sales, CSM, Support, Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomesSupport strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement effortsSkills2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), preferably in a B2B and/or consultative sales environmentExperience managing a portfolio of customer accounts and owning ongoing customer outcomesProven ability to support renewals, retention, and revenue growth through disciplined execution and relationship managementStrong written and verbal communication skills, including confidence working with decision-makers and handling difficult conversationsAbility to build trusted customer relationships through proactive engagement, expectation setting, and strong follow-throughStrong organization, time management, and prioritization skills with the ability to manage a high-volume book of businessExperience using CRM tools and sales processes to manage pipelines, track performance, and forecast accuratelyAbility to collaborate cross-functionally and align internal teams to deliver customer success and revenue resultsOwnership mindset and adaptability, with the ability to work through ambiguity and consistently deliver resultsAssociate degree required (bachelor's degree preferred)SaaS and/or subscription-based business experienceExperience managing long-term customer relationships (1+ year lifecycle)Experience with contract management, renewals, and expansion conversations including multi-year agreements or pricing changesBenefits100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your familyCompany-paid Life & LTD Insurance for peace of mindAdoption Grants and paid leave to support your growing familyWellness program offerings designed to strengthen your physical and mental health and overall well-being401(k) with a 3% company match—helping you plan confidently for the futureMonthly Connectivity Stipend so you can work seamlessly from anywhereEmergenetics Development Program to help you understand and leverage your strengthsTuition Assistance to fuel your continued learning and career growthFlexible Time Off so you can recharge and enjoy life outside of workA remote-first workplace that offers balance and flexibility, with the option to connect in-person at our officesCharitable contributions & matched giving to amplify your impactPaid community service hours—because giving back mattersCompany OverviewSaaS platform to track, audit, and optimize utility bills and energy data It was founded in 1982, and is headquartered in State College, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is http://energycap.com.