[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. DOOR is a company focused on Building Intelligence, combining hardware, software, and automated operations for multifamily properties. They are seeking a Strategic Account Manager to manage and grow relationships with enterprise customers, ensuring their needs are met while driving retention and growth opportunities.ResponsibilitiesAct as the primary point of contact for assigned strategic and enterprise-level clientsDevelop a strong understanding of clients’ business objectives, challenges, and needsBuild trusted advisor relationships with executive leaders, including C-suite stakeholders, and effectively navigate complex customer organizations to drive alignment and business outcomesIdentify upsell, cross-sell, and expansion opportunities to grow account valueDrive account renewals and proactively mitigate churn risksNegotiate contracts and pricing in alignment with company policiesEnsure clients achieve maximum value from products and servicesPartner with Customer Success, Support, and Product teams to resolve issues and drive adoptionGather customer feedback to inform internal teams and improve offeringsLead executive-level Quarterly Business Reviews (QBRs) and strategic account planning sessions, presenting performance metrics, business outcomes, and recommendations to senior leadership and C-suite stakeholdersManage a portfolio of strategic and enterprise-level clients with responsibility for meeting retention and growth targetsMaintain accurate records of account activity in CRM toolsProvide regular reporting on account performance and business impactWork closely with Marketing and Sales teams to support campaigns and lead generation within accountsCollaborate with Product and Operations to ensure smooth onboarding and scaling of clientsContribute to strategy development for a portfolio of strategic and enterprise-level market segmentsSkillsBachelor's degree in Business, Marketing, or related field (or equivalent experience)3+ years of experience in account management, customer success, or B2B sales (preferably with enterprise level clients)Experience in Multifamily or Smart Building related industries (Building Intelligence, PropTech) is requiredStrong track record of meeting or exceeding renewal and expansion targetsExcellent communication, presentation, and negotiation skillsAbility to manage multiple accounts with varying needs and prioritiesProficiency in CRM tools: e.g., Salesforce (required), HubSpot and data analysis for account performancePeriodic travel is required to support customer meetings, industry events, and team collaboration, averaging approximately once per quarterThis is a remote role based in the United StatesExperience in SaaS, technology, or B2B solutions preferredBenefitsEmployer-sponsored health, dental, vision and life optionsGenerous PTOCompany-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options to support a smooth transition back to the workplaceFlexible time off policy to ensure employees have the opportunity to rest, recharge, and maintain well-beingFlexible work schedules, empowering employees to structure their workday in a way that best fits their personal and professional livesMedical, dental, and vision plans with multiple coverage tiers, including the option to enroll domestic partnersHealthcare and flexible spending accounts (FSAs) are available, with employer contributions to help offset costsEmployer-paid basic life and accidental death & dismemberment (AD&D) insurance, with the option to purchase additional supplemental coverageShort-term and long-term disability coverage401(k) Retirement Plan through Vanguard, with flexible contribution optionsEmployees get a full setup of hardware from our home line of products as well as FREE monitoringCompany OverviewDOOR provides integrated hardware and software solutions. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://door.com.