[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. BGIS is a leading provider of customized facility management and real estate services. The Strategic Account Manager is responsible for achieving client retention and renewal through quality relationship building and maintenance, while delivering on client business objectives and ensuring compliance with deliverables.ResponsibilitiesDevelop and maintain personal relationships with key client stakeholdersManage and grow the existing clients and growing current contractsManage client communications, conflict resolution, and compliance on client deliverablesEnsure client objectives and concerns are dealt with in a thoughtful and effective manager, informing senior business leadership of any problems that may ariseMonitor progress to ensure KPIs (key performance indicators) are reached and that the achievements are communicated and the BGIS goals evolve with the clientPartner with multiple contacts to manage overall product/project delivery schedule, client deliverables and cross department deliverablesAct as an escalation point for resolving complex client requirementsDemonstrate responsibility for overall financial performance of business activitiesCommunicate the importance of safety and environment considerations in all work performed by BGISContribute to the completion of other key initiatives as assignedLead client growth by identifying and pursing expansion opportunities for existing clients while collaborating with Senior Director Program Management aligning with business goalsRenew and expand services with assigned client baseIdentify, implement, and communicate process improvements on client interactions and the process of securing future contractsSkillsBachelor's Degree in business, engineering, construction, management, or equivalent work experienceMinimum 4 years applicable work experience in the HVAC or facilities management industryMinimum 5 years of experience with account managementExcellent verbal and written communication skillsAbility to collaborate in a teamwork environment with internal and external contactsProblem Solving skills to identify root cause issues and take appropriate steps for resolutionTime Management focus to balance multiple competing prioritiesRelationship building to maintain current clients and measure KPIs (key performance indicators)Intermediate working knowledge of Microsoft Word, Excel, Outlook, and Project requiredWorking knowledge of SharePoint preferredKnowledge of CRM a plusAbility and willingness to travelCurrent valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursementCompany OverviewBGIS is a global leader in integrated facility management services. It was founded in 1992, and is headquartered in Markham, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://www.bgis.com.