[Remote] Strategic Account Executive

Note: The job is a remote job and is open to candidates in USA. Strada is a leader in people, payroll, and technology, specializing in international workforce management. The Strategic Account Executive will oversee the development and execution of CRM strategies to enhance customer engagement and retention, while leading cross-functional initiatives to improve customer experience.ResponsibilitiesKey Develop and lead the overall CRM evolution to support business goals across marketing, sales, and serviceBuild and maintain long-term relationships with customers to foster loyalty and satisfactionServe as the main point of contact for client inquiries, concerns, and feedbackAnalyze customer data and behavior to identify trends and opportunities for improvementDevelop and implement CRM strategies to enhance customer engagement and retentionCollaborate with sales, marketing, and product teams to align customer strategies with business goalsMonitor and report on customer satisfaction metrics and KPIsManage CRM systems and ensure data accuracy and integrityLead initiatives to personalize customer interactions and improve service deliverySkillsBachelor's degree in business, Technology, or related field10+ years of experience in Client Management / Account ManagementProven experience in Customer Success, Account Management, or SaaS implementationStrong understanding of SaaS business models and customer lifecycleExcellent communication and relationship-building skillsProficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)Analytical mindset with the ability to interpret customer data and trendsAbility to manage multiple accounts and prioritize effectivelyBenefitsHealth coverageWellbeing programsPaid leave (vacation, sick, parental)Retirement plansLearning opportunitiesContinuing education & trainingTremendous potential with a growing worldwide organizationBonus and/or incentive eligibility are determined by role and levelCompany OverviewStrada is a conversational AI platform helping insurance carriers, MGAs & brokers automate their phone calls. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is https://www.getstrada.com.