[Remote] Strategic Account Director - East

Note: The job is a remote job and is open to candidates in USA. Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. The Strategic Account Director will develop strategies to engage key clients, build trusted relationships, and collaborate with internal teams to tailor solutions that drive business growth.ResponsibilitiesDevelop a strategy to break into and close key strategic logos for DecagonDevelop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansionCollaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutionsForecast and accurately report on pipeline and revenueDevelop and execute account plans to execute strategic dealsProvide feedback and insights to product and leadership teams to influence the company's roadmapMaintain expert-level knowledge of the company's products, services, and industry trendsExpect moderate travelSkills7+ years of experience in strategic or enterprise salesProven track record of growing revenue and expanding business with large, complex accountsExcellent communication, presentation, and negotiation skillsStrong business acumen and ability to speak the language of the C-suiteConsultative selling approach with a focus on value-based solutionsAbility to manage multiple stakeholders and cross-functional initiativesBachelor's degree or equivalent work experiencePrevious experience selling AI or customer support/experience softwareBenefitsOffers EquityOffers CommissionTake what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)Medical, Dental, and Vision benefits for you and your familyLife Insurance and Disability BenefitsRetirement Plan (e.g., 401K, pension)Parental LeaveFertility and family building benefits through CarrotDaily lunches and snacks in the office to keep you at your bestCompany OverviewDecagon provides a conversational AI platform for automating customer support across multiple channels. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://decagon.ai.