[Remote] Storage Engineer

Note: The job is a remote job and is open to candidates in USA. Pacer Group is seeking a Storage Engineer to support Dell-based AI infrastructure in a high-performance data center environment. The role involves providing onsite support for Dell server infrastructure, troubleshooting GPU-related performance issues, and coordinating with Dell Support for hardware replacements.ResponsibilitiesProvide onsite support for Dell server infrastructureTroubleshoot and support GPU-related performance and thermal issues (NVIDIA systems)Collect and extract logs from data center systems for engineering and vendor analysisCoordinate with Dell Support for hardware replacement and escalationSupport hardware swaps and basic rack-level operational tasks when requiredAssist in reducing support backlog by improving onsite responsivenessDocument processes, create runbooks, and maintain operational SOPsWork closely with AI infrastructure and engineering teams (Zoom / AI group environment)Support ongoing system health monitoring and incident resolution activitiesSkillsHands-on experience with Dell ServersStrong understanding of Dell support processes, escalation, and RMA workflowsData center troubleshooting and hardware support experienceAbility to collect and analyze system logs from production environmentsFamiliarity with GPU-based infrastructureUnderstanding of server performance, thermal issues, and hardware degradation scenariosExperience working in onsite data center environmentsAbility to support incident response and operational troubleshootingBenefitsMedicalDentalVision401(k)Company OverviewPacer Group is workforce Solutions company with operations in 14 countries and providing workforce to over 150 of the fortune 500 companies. It was founded in 2004, and is headquartered in Wilmington, Delaware, USA, with a workforce of 1001-5000 employees. Its website is https://thepacer.com/.Company H1B SponsorshipPacer Group has a track record of offering H1B sponsorships, with 8 in 2025, 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.