[Remote] Statement of Work (SOW) Writer

Note: The job is a remote job and is open to candidates in USA. Defy Security is a fast-growing cybersecurity company helping enterprises nationwide reduce complexity and make smarter security decisions. The SOW Writer will be responsible for creating, editing, and maintaining electronic Statements of Work (SOWs) and assisting the Services Operations team with strategies for project success. This role involves managing SOWs, ensuring compliance, and collaborating with various teams to enhance service delivery.ResponsibilitiesOversees and manages a large volume of SOWs and deadlines simultaneously while fielding daily Sales Team requestsReview incoming SOWs for completeness, accuracy, quality, unified style, and compliance with SOW requirements for various categories and contract typesWork with Services Operations team to further develop SOWs where needed and establish client/vendor milestones and deliverablesEnsure continuous improvement and ongoing modernization and design of templates used for Services; including readability and usability of SOWs for delivery teamsFollows Defy’s security policies, upholds professional standards, and performs all work in a manner respectful of othersUnderstands personal role in safeguarding corporate and client assetsMaintains proficiency with the SOW development process and adheres to Defy procedures for SOW development, documentation tracking, communication, and other duties as requiredUtilizes Salesforce, SharePoint, Outlook, Smartsheet, and Teams, Zoom, WebEx as tools of communication, historical reference, activity tracking, action item creation, and forecastingBuilds an expertise in Defy’s professional services with commitment to developing and retaining knowledge and experience surrounding the professional services fieldWork with vendors, procurement staff, and Project Managers to resolve issues that ariseSkillsBachelor's Degree in Technical Communication, Journalism, English, or related area; or 4 or more years' equivalent work experience; or equivalent combination of education and experience2 or more years' professional writing experience required. Technical writing experience strongly preferredExcellent written and verbal communication skillsDemonstrated skills and ability to coordinate and build rapport with a team of professionals regularly across teamsAbility to effectively communicate ideas and processes in a professional manner to external and internal clientsExcellent organizational and time management skillsSuperior problem solving and critical thinking skillsProficiency to deliver high quality documentation paying attention to detail and accuracySales oriented mentality; able to work with sense of urgencyTalent to successfully collaborate with others and work in teams, especially under pressureCapability to work independently, quickly, and thoroughly to prioritize and complete multiple projects with tight deadlines simultaneouslyAdeptness to learn and apply new technical skills and concepts quicklyProficient PC computer skillsStrong organizational skills to coordinate with clients and meet time sensitive deadline requiredWorking knowledge of contractual requirements, negotiations, process, and risk preferredExperience in IT professional services preferredExperience with Salesforce preferred, or other CRM and document management programsBenefitsOffers BonusCompany OverviewDefy Security is a nationwide information security solutions provider. It was founded in 2017, and is headquartered in Canonsburg, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.defysecurity.com/.