[Remote] Staff/Principal Product Manager, Identity & Authentication

Note: The job is a remote job and is open to candidates in USA. OpenLoop is a telehealth support solutions company aiming to streamline care delivery across various specialties. They are seeking a Staff/Principal Product Manager to own the product strategy and delivery for the identity and access layer, focusing on how users authenticate and how patient identities are resolved across systems.ResponsibilitiesDefine and drive product strategy for high-impact, cross-product initiatives aligned with OpenLoop’s business goalsOwn the strategy and roadmap for identity, authentication, and authorization across workforce, customer, and patient populationsOwn the Auth Platform — OAuth2/OIDC flows, RBAC, enterprise IdP federation, OAuth scope catalogs as customer-facing contractsOwn the Patient Identity — the layer that identifies a patient consistently across tenants and EHRs while enforcing platform-wide decisions about that identityStay technical and hands-on. Spend 20%–30% of your time in architecture reviews, schemas, sequence diagrams, and event contracts. Author relevant artifacts with your team and pressure-test trade-offs before commitments get madeBuild with AI in the loop. Use Claude Code, Cursor, or equivalent agents as daily collaborators — prototyping schemas, scaffolding flows, and querying the codebase. We're hiring a PM who also has a passion for buildingTreat compliance as a product requirement. HIPAA, PHI handling, and cross-tenant identity decisions are gates on the roadmapPartner cross-functionally with Engineering, Security, Compliance, SRE, and the domain PMs consuming identity & auth servicesSkills7+ years of product management, including 3+ as a senior, staff, or principal PM owning platform or infrastructure productsTrack record as the product owner for an identity, authentication, or authorization platform in B2B SaaS or B2B2C — you've shipped, not just specced, what real customers integrate againstWorking fluency with the modern IdP landscape (Okta WIC, Auth0, or equivalent) and the standards underneath — OAuth2, OIDC, JWT, SAML, and enterprise IdP federation patternsStrong product judgment for identity in regulated industries — HIPAA, PHI handling, and RBAC for high-blast-radius decisions like cross-tenant identity resolutionDemonstrated fluency building with AI coding agents (Claude Code, Cursor, or equivalent). Show us a repo, PRD, or prototype where AI was a real collaborator in the processSkilled at aligning engineering, security, compliance, and executive stakeholders around a single identity strategyExperience in healthcare, fintech, or other highly regulated industriesExperience shipping a CIAM product surface with self-service organization administration (member management, M2M client lifecycle, enterprise IdP federation setup)Experience modernizing legacy identity systems or migrating authentication platforms without breaking existing consumersBenefitsMedical, Dental, and Vision plansFlexible Spending/Health Savings AccountsFlexible PTO401(k) + Company MatchLife Insurance, Pet insurance, and moreCompany OverviewOpenLoop is the nation’s top white-label digital health infrastructure provider, powering virtual care delivery for healthcare organizations, employers, retailers, and consumer brands. It was founded in 2020, and is headquartered in Des Moines, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://openloophealth.com.