[Remote] Staff Technical Product Manager

Note: The job is a remote job and is open to candidates in USA. Scout Motors Inc. is an iconic brand redefining the pick-up truck and rugged SUV marketplace. As a Staff Technical Product Manager, you will lead the execution of Scout’s digital diagnostic and fault resolution ecosystem, bridging engineering, product management, and Aftersales business to deliver scalable solutions that enhance diagnostic accuracy and technician efficiency.ResponsibilitiesExecute on the product vision, strategy, and roadmap for Scout’s diagnostics and Vehicle Health platforms, ensuring alignment with business goals and stakeholder needs across Aftersales, Vehicle Engineering and RVT partnersSolve operational challenges related to fault identification and resolution by enhancing diagnostic workflows, guided fault-finding capabilities, and technician tool usabilityIntegrate diagnostic systems with production and R&D platforms to enable seamless data exchange and maximize utilizationLead the Product Development in defining and delivering the product development roadmap for integrated diagnostic solutionsCollaborate closely with cross-functional partners, including Aftersales Business, IT, Engineering, Volkswagen Group, and RVT stakeholders, to develop front-end tool interfacesDevelop an intelligent fault-guidance system that helps technicians accurately identify root causes and enables seamless connectivity to over-the-air updatesEnsure product requirements are clearly captured and translated into effective technology solutions, while coordinating with RVT for backend integrationServe as a trusted advisor to internal and external partners, translating requirements and integration needs into product requirements and scalable technology solutions that improve diagnostic performance and technician experienceLead the rollout of diagnostic platforms and tools across Scout workshops and internal teams, ensuring adoption, training, and performance monitoring across the networkSupport deployment of Vehicle Health dashboards and proactive service alerts to improve technician readiness, enable earlier fault detection, and enhance service throughputCollaborate closely with software engineering to ensure scalable, efficient, and secure diagnostic solutionsLeverage expertise in system architecture, APIs, and data integration to support technical decisions across tool interfaces and guided workflowsDefine KPIs and success metrics for diagnostic accuracy, tool usability, fault resolution speed, and integration performanceIncorporate metrics that reflect the impact of vehicle health data on diagnostic precision and service efficiencyUse data and user feedback to drive product improvements that enhance diagnostic operations and service outcomesSkills8+ years of product management experience, with a strong emphasis on technical platforms and service toolsProven success in building and launching diagnostic digital solutionsStrong understanding of system architecture, APIs, and cloud technologiesExperience with diagnostic platforms, service tools, or vehicle communication systemsProficiency with Agile tools (Jira/Confluence), PRD authoring, and discovery practices (user interviews, service blueprints)Ability to create detailed technical requirement for software engineering partnersHighly analytical mindset with strong problem-solving capabilitiesExcellent communication and stakeholder management; be able to align engineering, operations, business, and field teamsData-driven decision making; comfortable with dashboards, SQL basics, and experimentationBachelor's degree in Computer Science, Engineering, or related fieldAutomotive diagnostics experience strongly preferredMBA or advanced technical degree preferredBenefitsCompetitive insurance including:
+ Medical, dental, vision and income protection plans401(k) program with:
+ An employer match and immediate vestingGenerous Paid Time Off including:
+ 20 days planned PTO, as accrued
+ 40 hours of unplanned PTO and 14 company or floating holidays, annually
+ Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
+ Paid leave for circumstances related to bereavement, jury duty, voting time, or military leaveCompany OverviewScout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. It was founded in 2022, and is headquartered in Washington, District of Columbia, USA, with a workforce of 1001-5000 employees. Its website is https://www.scoutmotors.com.Company H1B SponsorshipScout Motors Inc. has a track record of offering H1B sponsorships, with 2 in 2026, 8 in 2025, 9 in 2024. Please note that this does not guarantee sponsorship for this specific role.