[Remote] Staff Technical CSM, Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. They are seeking a Staff Technical Customer Success Manager to support a focused portfolio of strategic customers, acting as a trusted advisor to help them realize measurable business value from Cloudinary's offerings.ResponsibilitiesThink strategically and execute with disciplineBuild trust with technical teams, business stakeholders, and executivesCan move between technical details and business outcomes without losing the audienceAre proactive about identifying risk, surfacing blockers, and driving resolution within your scopeCommunicate clearly under pressurePartner effectively with Account Managers on renewals and expansion strategyLook for patterns across customers and turn them into repeatable improvementsSupport and guide peers through informal coaching and knowledge sharingAre comfortable owning outcomes in ambiguous, high-stakes situationsSkills5+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Professional Services, or a similar customer-facing technical roleExperience managing strategic, enterprise, or high-value customer relationshipsA strong track record of driving adoption, measurable value, retention, and account growthExperience partnering with Account Management, Sales, Product, Support, and other cross-functional teamsDemonstrated ability to manage complex customer situations involving multiple stakeholders, ambiguity, risk, and business impactStrong executive communication skills, including the ability to summarize complex issues, frame trade-offs, and make clear recommendationsTechnical fluency with SaaS platforms, APIs, web technologies, digital experiences, media workflows, DAM, CMS, eCommerce, or adjacent technologiesAbility to deliver clear customer-facing product demonstrations and connect product capabilities to business outcomesBenefitsAwesome technologyTop-talent peers100% sponsored medical, dental, and vision plans for employees & familyHSA company contributionMatching 401k programRobust vacation & wellness policyAnnual development stipendCatered lunches or a food stipendCompany OverviewCloudinary empowers companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media. It was founded in 2011, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is https://cloudinary.com.Company H1B SponsorshipCloudinary has a track record of offering H1B sponsorships, with 4 in 2025, 2 in 2024, 2 in 2023, 3 in 2022, 6 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.