[Remote] Staff Software Engineer | United States | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs, the company behind the open observability cloud, is seeking a Staff Integrations Engineer to join their GTM Tools & Technology team. This role involves owning the architecture and delivery of integrations across the go-to-market stack while building internal tooling to help reduce unnecessary SaaS spend.ResponsibilitiesArchitect and own end-to-end integrations across Salesforce, Snowflake/BigQuery, Slack, Grafana, and billing & finance systemsDefine and enforce integration patterns, and API standards across the GTM stackLead incident response and root-cause analysis for integration failures; drive improvements to observability and alertingPartner with Revenue Operations to translate business requirements into reliable, scalable technical solutionsEvaluate and rationalize third-party connectors, middleware, and iPaaS tooling against build-vs-buy criteriaDesign and ship internal applications that replace SaaS point-solutions — reducing cost, consolidating workflows, and increasing team leverageEstablish a lightweight internal development practice: code standards, CI/CD, deployment patterns, and documentation normsLeverage AI/LLM capabilities (APIs, agentic workflows) to accelerate internal tool development and automate repetitive operations workMaintain a clear deprecation roadmap tied to measurable SaaS spend reduction targetsSet the technical direction for how GTM systems share data — defining canonical data models, source-of-truth ownership, and sync strategiesConduct design reviews and provide architectural guidance to engineers, RevOps analysts, and technical stakeholdersIdentify and remediate technical debt proactively; advocate for engineering rigor in a primarily non-engineering organizationSkills8+ years of software engineering experience, with a strong focus on systems integration and/or internal platform developmentExpert-level Python — you write production code, not just scripts, Java, and Java ScriptDeep hands-on experience with Salesforce (data model, APIs, automation) and at least one cloud data warehouse (Snowflake or BigQuery)Proven track record building internal tooling that replaced or meaningfully reduced reliance on commercial SaaS productsSolid grasp of data modeling, API design, event-driven architectures, and ETL/ELT patternsExperience integrating billing, finance, or quote-to-cash systems (e.g., Stripe, NetSuite, Zuora, or similar)Demonstrated ability to work autonomously in ambiguous environments — you scope your own work and drive it to completionStrong communicator who can translate technical tradeoffs for non-technical GTM and finance stakeholdersFamiliarity with GTM platforms like Salesforce, HubSpot, Outreach, Gainsight, or similar CRM/sales engagement toolsExperience with frontend frameworks & tooling (React, Slack Block Kit, dashboard components) to build user-facing interfaces for AI toolsExperience with vector databases or retrieval pipelines (Pinecone, Weaviate, ChromaDB, pgvector, or similar)Prior work automating sales, customer success, or marketing workflows in a B2B SaaS environmentExperience with workflow automation platforms like n8n, Workato, Prefect, Clay, PhantomBuster, Apify, Dust, or similar toolsFamiliarity with Model Context Protocol (MCP) or similar standards for connecting AI systems to data sources and toolsExposure to observability tools for AI systems (LangSmith, Weights & Biases, custom logging/evaluation frameworks)Experience working in Revenue Operations, GTM Analytics, or Sales Operations environmentsPrevious experience in open source or developer-focused SaaS companies—Grafana is built on OSS and we value engineers who share that DNABenefitsAll of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.Career Growth Pathways – Defined opportunities to grow and develop your career.In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.We will comply with local legislation where applicable.Company OverviewGrafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://grafana.com.