[Remote] Staff Software Engineer - Customer Engagement & Docs Platform

Note: The job is a remote job and is open to candidates in USA. Databricks is a data and AI company focused on enabling data teams to solve complex problems through their platform. The Staff Engineer will lead the design and development of systems that enhance customer engagement and utilize machine learning to resolve technical issues.ResponsibilitiesLead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customersLead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systemsDrive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizationsDeliver high-quality, production-ready code and services end-to-end — including performance tuning, resiliency improvements, and debugging in live environmentsContribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizationsSkills6+ years of industry experience building and operating large-scale distributed systemsDemonstrated technical proficiency in machine learning and software engineering, coupled with a strong product-oriented approachThe capacity to define and structure solutions in ambiguous problem domainsAbility to mentor and guide junior engineers, as well as to effectively collaborate across various team boundariesTrack record of driving high-impact, technically complex initiatives that delivered clear customer or business valuePrior experience with retrieval systems and search technologies is a plusBenefitsEligibility for annual performance bonusEquityComprehensive benefits and perks that meet the needs of all of our employeesCompany OverviewDatabricks is a data and AI platform that unifies data engineering, analytics, and machine learning on a lakehouse architecture. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.databricks.com.Company H1B SponsorshipDatabricks has a track record of offering H1B sponsorships, with 72 in 2026, 385 in 2025, 319 in 2024, 227 in 2023, 222 in 2022, 166 in 2021, 64 in 2020. Please note that this does not guarantee sponsorship for this specific role.