[Remote] Staff Software Engineer, AI & Strategy

Note: The job is a remote job and is open to candidates in USA. Toast creates technology to help restaurants and local businesses succeed in a digital world. They are looking for a hands-on Staff Software Engineer to join the AI & Strategy Engineering team, where the primary focus will be on building tools that enhance sales operations through backend engineering and machine learning implementation.ResponsibilitiesSpend the majority of your time "hands-on-keyboard," architecting and coding high-performance backend services and ML pipelinesBuild and prototype new internal products from scratch that leverage LLMs and Agentic AI to automate account research, lead prioritization, and complex quoting logicDesign and implement ML models that provide real-time recommendations to sales users, reducing manual entry and increasing deal velocityDevelop the backend connective tissue between our custom quoting engine, Salesforce, and internal data lakes to ensure a seamless, low-latency end-to-end experienceAct as a domain expert to solve complex synchronization and architectural challenges across the GTM stack, ensuring systems are scalable and resilientDrive engineering excellence through rigorous code reviews, automated testing, and by modeling best practices for SE1-SE3 engineers on the teamDeliver significant core capabilities that have broad impact; take high-level goals and turn them into sequenced, production-ready codeAnticipate shifts in product needs and build flexible, decoupled backend systems that can evolve with our AI strategyEnsure the reliability of GTM tools by building deep observability into every service you shipSkillsExtensive experience in backend languages (Java, Go, Python) with a track record of building complex, distributed systemsPractical, hands-on experience deploying Machine Learning models and building with LLMs (e.g., LangChain, RAG architectures, or Model Fine-tuning) in a production environmentExperience building or deeply integrating with complex enterprise software, specifically custom quoting engines or CRM internals (Salesforce Apex/LWC)Ability to design event-driven architectures and manage data flow across disparate systems with high integrityBachelor's or Master's degree in Computer Science, or a related technical fieldExperience building internal 'Sales Tech' or 'Fintech' tools that directly impact revenueFamiliarity with AWS data services (SageMaker, Lambda, SQS)A passion for removing 'human-in-the-loop' friction through intelligent automationBenefitsCash compensation (overtime, bonus/commissions if eligible)EquityBenefitsHybrid work model that fosters in-person collaboration while valuing individual needsReasonable accommodations for persons with disabilities to enable them to access the hiring processCompany OverviewToast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.Company H1B SponsorshipToast has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.