[Remote] Staff Security Engineer, Customer Support and Integrity

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company committed to building a scalable and reliable delivery network. They are seeking a Lead Security Engineer to establish and lead the security function for the Customer Support and Integrity teams, focusing on reducing security risks and promoting secure practices across various teams and systems.ResponsibilitiesEstablish the vision, strategy and success metrics for the Customer Support and Integrity Security function with inputs from partner teams like Customer Experience, Merchant Experience, Sales Operations, Enterprise Security and GRCLead the technical direction and roadmap execution for Customer Support and Integrity Security to reduce security risk associated with support agents and toolingWork directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams to enact security strategies for DoorDash’s support tooling and support agentsDesign and Operationalize security controls, to reduce risk and promote widespread adoption of secure solutions and best practices across internal and third party support populationsEstablish clear, measurable metrics to demonstrate and track the performance and impact of the Customer Support and Integrity security programs and initiativesPerform security testing and validation of support teams, processes and systems to identify security gaps and remediation plansDrive alignment across multiple organizations, build durable operating mechanisms, and improve how the company proactively manages security risks at scaleBe the trusted primary partner for the Customer Support and Integrity organization on all things security and connector between the two teamsSkills8+ years of experience as a security engineer in an enterprise security, corporate security or infrastructure security disciplineProven track record designing and implementing security solutions at scale for support and sales populations including internal and third party users (Call centers, Business Process Outsourcers, etc.)Experience working directly with third party support organizations (call centers, Business Process Outsourcers)Can deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions, and design trade offsA customer first and owner mindsetPossess a breadth of technical experience across various infrastructure and security areas running in large production environmentsProficient in analyzing code, architecture and designs from a security perspectiveWell versed with scripting languages (e.g. Python) and other programming languages (e.g. Java). Golang experience is a plusStrong experience with infrastructure as a code tooling like TerraformExperience with IAM platforms (e.g. Okta, GoogleWorkspace)Hands-on experience with GoogleWorkspace products, especially Google Chrome Enterprise PremiumExpertise with cloud infrastructure and management in GCP and AWSExperience solving complex, systemic issues at scale that require creative thinking and solutionsExceptional analytical and investigative abilities with hands-on experience leading root cause analysisExcellent verbal and written communication skills - you can understand and review design documents with respect to cloud infrastructure with engineering personnelExperience with access management, abuse prevention, operational controls, incident management, or platform risk programsExperience building scalable governance frameworks, escalation models, or operational control mechanismsExperience leveraging AI, automation, or workflow tooling to improve operational scale and resilienceExperience operating across global teams and time zonesBenefits401(k) plan with employer matching16 weeks of paid parental leaveWellness benefitsCommuter benefits matchPaid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)Medical, dental, and vision benefits11 paid holidaysDisability and basic life insuranceFamily-forming assistanceMental health programFlexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)Vacation accrued at about 1 hour for every 25.97 hours worked (for hourly roles)Paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)Company OverviewDoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.Company H1B SponsorshipDoorDash has a track record of offering H1B sponsorships, with 70 in 2026, 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role.