[Remote] Staff Production Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Redpanda Data is pioneering the Agentic Data Plane (ADP) in AI infrastructure, focusing on connecting AI agents with enterprise data. They are seeking a Staff Production Operations Engineer to enhance their reliability operations program, working with various teams to improve operational excellence and automate processes using AI agents.ResponsibilitiesDrive process improvements across the incident lifecycle: severity models, triage enforcement, alert noise reduction, and follow-up completion ratesCoordinate the on-call program across multiple geographies: manage schedules and shadow rotations, onboard new engineers, and ensure consistent coverageSelect incidents for post-incident review, facilitate blameless post-incident reviews, document findings, and track follow-up completion. Contribute to addressing incident follow-ups where possible, either by fixing issues directly or prototyping solutionsBuild AI agents to automate operational toil, including oncall automation, as well as incident summarization, post-incident reviews prep, follow-up tracking, and on-call analyticsMaintain runbooks, playbooks, and incident process documentation, and keep them current as processes evolveSkills5+ years of experience in site reliability engineering, DevOps, or production operations in large-scale, highly reliable environmentsA track record of leading initiatives end-to-end, from design and planning, to execution and production operationHands-on experience with incident management tooling (incident.io, PagerDuty, or similar) and observability stacks (Datadog, Grafana, Sentry, CloudWatch, or equivalent)Strong Fluency with reliability concepts: MTTD, MTTR, MTTA, error budgets, SLOsExperience building automation and tooling to reduce operational toilProficiency in Go (or comparable systems language with willingness to ramp)Experience with AI-assisted software development workflows including tools like Claude CodeWorking knowledge of at least one of AWS / Azure / GCP, including infrastructure as code for system and network infrastructureStrong written communication; ability to drive alignment across engineering teams without direct authorityHands-on experience building agents or automations using LLMsFamiliarity with Redpanda, Apache Kafka, or other streaming infrastructurePrior experience in a fast-growing B2B infrastructure or developer tools companyBenefitsJoin Redpanda if youd enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.You'll dive into a nimble, high-impact team with the latest AI tools 6 and the budget to actually use them.Company OverviewRedpanda is pioneering the agentic data plane — AI infrastructure to connect agents with enterprise data and systems simply and securely. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://redpanda.com.Company H1B SponsorshipRedpanda Data has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.