[Remote] Staff Product Manager, Conversational AI

Note: The job is a remote job and is open to candidates in USA. Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. They are seeking a Staff Product Manager to lead the product strategy for Ask Acorns, their AI-powered assistant, focusing on enhancing financial wellness through AI-driven solutions.ResponsibilitiesLead Product Strategy: Define how Ask Acorns evolves as an intelligence layer across both the Acorns and Acorns Early brands over timeOwn the Roadmap: Define and drive the Ask Acorns roadmap, partnering with product teams across Financial Planning, Financial Products, Families, and Growth to align priorities, surface dependencies, and ensure capabilities are built and sequenced in service of the broader product strategyShape the Experience: Partner with design to craft Ask Acorns' voice, tone, and persona, and how it handles the edges of what it can help withDefine Skills and Capabilities: Build the strategy for Ask Acorns' skills and capabilities, including memory and longitudinal understanding, proactivity, conversation threading, and the guardrails that govern experience and safetySet the Quality Bar: Partner with engineering to establish the quality and performance bar for Ask Acorns, including latency, reliability, and the infrastructure that connects Ask Acorns to the broader Acorns product ecosystemMeasure and Improve: Define success metrics and eval infrastructure, partner with research to build customer feedback loops, and use conversation transcripts and system instrumentation to detect issues and improve over timeEvolve How We Work: Drive new ways of working across teams to improve the quality and speed of AI product developmentSkills10+ years of product management experience, with at least 2 years building and shipping conversational AI productsAbility to define a clear product strategy and translate it into a roadmap that balances near-term execution with strategic bets, moving quickly and adapting as the AI landscape evolvesHeart-led and customer-obsessed, bringing genuine empathy to the work and a deep curiosity about the financial lives, hopes, and fears of everyday AmericansBias for speed and action; able to make decisions with incomplete information and move quickly while maintaining the rigor a regulated environment requiresDeep understanding of conversational AI systems, including prompt engineering, memory, guardrails, and evals, with enough technical fluency to ask the right questions and make informed tradeoffs with engineeringSharp data instincts: knowing which metrics matter, analyzing performance with depth, and using data to drive decisions and hold teams accountableStrong executive presence and communication skills, including the ability to align teams, build organizational buy-in, and present effectively to senior leadership and the CEOHands-on with AI tools, using them actively to prototype ideas, stress-test assumptions, and accelerate the product development processHunger to deliver game-changing productsExceptional drive and precision in deliveryA belief that your work is tied to your life's missionOptimistic about the potential of societal changeBenefitsCompetitive salary and stock optionsA comprehensive benefits package for you and your familyFlexible work location, hours, and paid time off401(k) matchingMonthly Acorns account contribution & GoHenry account for your familyMindfulness and Financial Wellness resources, Headspace and Addition WealthAcorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform)Roots Leadership Program for Emerging LeadersCommunity week onsite gatherings and various virtual eventsTalented and motivated team members who care deeply about one another, our mission, and our customers.The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges.Equity grantsDiscretionary cash bonus awardsA full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave)Company OverviewAcorns is a financial technology and services company that specializes in automated investments and robo-advice. It was founded in 2012, and is headquartered in Irvine, California, USA, with a workforce of 501-1000 employees. Its website is https://www.acorns.com/.