[Remote] Staff Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Mozilla Corporation is a non-profit-backed technology company that aims to improve the internet experience for users worldwide. They are seeking a Staff Operations Engineer to lead the design and evolution of their hybrid-cloud and workplace infrastructure, ensuring systems are scalable, secure, and efficient while collaborating across teams.ResponsibilitiesOwn and evolve architecture within a defined infrastructure domainDesign and implement scalable, reliable systems spanning multiple teams or environmentsEstablish and promote best practices, patterns, and standards within the domainContribute to medium- and long-term technical strategy (typically 6-18 months)Lead delivery of ambiguous, high-impact infrastructure projectsBreak down elaborate system problems into implementable solutionsDrive migrations, re-architectures, and performance/reliability improvementsRemain hands-on with critical systems and implementationsWork across teams (IT, SRE, Security, Service Owners) to unify solutionsInfluence technical decisions through design reviews and collaborationEnsure systems integrate cleanly across infrastructures (office, DC, cloud)Improve system reliability through monitoring, alerting, and operational designContribute to defining SLIs/SLOs and capacity planning within the domainParticipate in and lead root cause analysis for complex incidentsDecrease operational toil through automation and system improvementsDesign and support core infrastructure components (compute, DNS, networking, identity, etc.)Drive improvements in performance, scalability, and dependabilityContribute deep expertise in at least one area (e.g., DNS, network architecture, cloud infra)Build and improve automation using scripting and Infrastructure as CodeContribute to internal tooling and platform improvementsPromote repeatable, standardized approaches to system managementMentor engineers and guide system design and troubleshootingRaise the technical quality of the team through reviews and shared practicesAct as a go-to resource within the domainMaintain clear documentation, diagrams, and runbooks for systems ownedEnsure systems are understandable and operable by othersContribute to knowledge sharing across teamsSkills6+ years of experience in systems engineering or infrastructure rolesStrong experience designing and operating production infrastructureSolid expertise in: VMware, Cisco UCS, Application/Network Loadbalancers, Linux/Unix Operating Systems, Networking fundamentals (DNS, TCP/IP, routing, firewalls), Data center environmentsDemonstrated ability to lead complex technical work across teamsExperience with Infrastructure as Code (Puppet/Ansible/etc, Python)Familiarity with observability tooling and reliability practicesExperience with containerization and modern platform toolingExposure to security best practices in infrastructure designBenefitsGenerous performance-based bonus plans for all eligible employees - we share in our success as one teamRich medical, dental, and vision coverageGenerous retirement contributions with 100% immediate vesting (regardless of whether you contribute)Quarterly all-company wellness days where everyone takes a pause togetherCountry-specific holidays plus a day off for your birthdayOne-time home office stipendAnnual professional development budgetQuarterly well-being stipendConsiderable paid parental leaveEmployee referral bonus programOther benefits (life/AD&D, disability, EAP, etc. - varies by country)Company OverviewMozilla provides internet solutions and offers firefox, thunderbird, and raindrop. It was founded in 1998, and is headquartered in Mountain View, California, USA, with a workforce of 501-1000 employees. Its website is https://www.mozilla.org.Company H1B SponsorshipMozilla has a track record of offering H1B sponsorships, with 2 in 2025, 5 in 2024, 4 in 2023, 3 in 2022, 2 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.