[Remote] Staff Engineer AI Agents

Note: The job is a remote job and is open to candidates in USA. Zuma is pioneering the future of agentic AI in property management, developing AI agents that autonomously manage interactions for property managers. The Staff Engineer AI Agents will shape the future of property management by designing workflows that integrate human and AI collaboration, while owning end-to-end projects across software development, including AI solutions and system reliability.ResponsibilitiesOwn E2E projects that cross all areas of software development including full stack web apps, agentic AI solutions across multiple work activities, extensive integrations with PMS and CRM systems, infrastructure, and internal toolingArchitect, build, and deploy production AI agents using modern agent frameworks, owning the full lifecycle from design to reliability in productionDefine the technical patterns and standards for how software is built across the engineering org — you will be setting the playbook others followStrengthen our core systems — including our onboarding/configuration system, integration frameworks, and AI performance analytics infrastructureCollaborate directly with the VPE and product leadership to translate product vision into delivery, making high-stakes technical trade-offs with confidenceOwn system reliability, observability, and continuous improvement — defining how we measure, monitor, and iterate on our agents and web products in productionWork across the stack (backend services, LLM orchestration, integrations, data pipelines, frontends) to ship agents and products that are robust and scalableTame legacy code and lay down new foundations — patterns and architecture you create will be inherited by the engineers who come after youBe a close partner to the product and operations teams, turning their domain needs into intelligent automated workflows without requiring domain expertise upfrontSkills5+ years of software engineering experience with a track record of working up and down the stack including distributed systemsComfortable working on frontends, backends, infrastructure, and databases. You'll deliver the solution regardless of what's needed, no anticipation of handoff to a different specialistStrong proficiency in Python and/or TypeScript — the languages of our stackAbility to work across ambiguity and drive projects from problem definition through production deployment independentlyClear, direct communicator who can translate complex technical architectures for non-technical stakeholdersExperience designing and shipping AI solutions in production — not just prototypes. You've owned AI systems that real users depend onExperience building reliable, observable systems: tracing, error handling, fallback strategies, monitoring, and testingRemote friendly but needs to fully overlap with core working hours of 8am - 3pm Pacific TimePrior experience at a startup or high-growth company; comfort shipping fast and iterating in productionAWS experience with IaC (Terraform) and comfort working with infrastructure / dev opsBackground in building self-serve platforms or integration infrastructureExperience with workflow automation platforms or business process orchestrationExperience with telephony integrations (Twilio or similar) and building voice-capable agents or chatbots across text and voice channelsFamiliarity with speech-to-text, text-to-speech, or real-time audio streaming pipelines in production AI systemsClassical ML experience — supervised/unsupervised learning, feature engineering, model training and evaluation outside of LLM contextsBenefitsCompetitive compensation package including meaningful early-stage equity.Remote-friendly culture with a bias toward outcomes, not facetime.Company OverviewKelsey by Zuma is the AI leasing assistant built for the multifamily resident lifecycle. It was founded in 2020, and is headquartered in Santa Monica, California, USA, with a workforce of 11-50 employees. Its website is https://getzuma.com.Company H1B SponsorshipZuma ⚡ has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.