[Remote] Staff AI Transformation Program Manager

Note: The job is a remote job and is open to candidates in USA. Omada Health is on a mission to inspire and engage people in lifelong health. They are seeking a Staff AI Transformation Program Manager who will lead enterprise-wide AI-focused business process transformation initiatives to improve operational scalability and efficiency across the organization.ResponsibilitiesOwn and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversightLead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organizationDesign and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational riskMaintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programsDefine and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metricsLead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimizationEstablish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritizationDrive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectivesDevelop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organizationProvide regular executive-level reporting on initiative progress, risks, dependencies, operational metrics, and realized business outcomesLead end-to-end discovery, documentation, analysis, and redesign of internal business processes across operational, technical, and corporate functions throughout the organizationFacilitate workshops and working sessions with stakeholders, SMEs, and operational teams to document current-state (“as-is”) workflows and design scalable future-state (“to-be”) operational modelsDevelop and maintain process documentation including BPMN workflows, swimlane diagrams, SOPs, RACI matrices, value stream maps, process narratives, and operational controls documentationIdentify operational inefficiencies, process bottlenecks, manual work, handoff failures, duplicate efforts, and governance gaps, recommending pragmatic and scalable solutionsServe as a consultative partner to functional leaders, helping teams improve operational maturity, scalability, accountability, and execution consistencyEstablish and maintain a governed enterprise process repository with standardized naming conventions, version control, and documentation practicesPartner closely with IT, Security, Automation, and Systems teams to translate operational redesign efforts into scalable workflow automation and systems enablement opportunitiesSupport operational readiness and change management activities including communications, stakeholder alignment, documentation, training, rollout coordination, and adoption supportPromote a culture of operational excellence and continuous improvement across the organization through repeatable methodologies and collaborative partnershipCoach and guide stakeholders on process management best practices, operational governance, and scalable workflow design approachesBuild and mature Omada’s Process Analytics capability, establishing operational KPIs, SLAs, governance metrics, and benefits-realization frameworks for transformation initiativesDevelop operational dashboards and reporting that provide visibility into process performance, cycle times, throughput, automation rates, error trends, operational bottlenecks, and service efficiency metricsEstablish measurable pre-implementation baselines and quantify post-implementation operational improvements through analytics-driven reportingApply data analysis and process mining methodologies to identify inefficiencies, workflow deviations, operational trends, and optimization opportunitiesPartner with Data, Analytics, and Systems teams to improve operational telemetry, reporting reliability, and visibility into enterprise workflowsUse operational data and analytics to support prioritization decisions, helping ensure initiatives are aligned to measurable business impactPresent operational insights and executive-ready reporting to stakeholders and leadership teams in a clear, concise, and actionable mannerPartner closely with leaders and teams across the organization to support scalable operational growth, improve execution consistency, and drive operational transformation initiativesServe as a trusted operational partner to stakeholders, helping translate business priorities and operational pain points into structured transformation initiativesCollaborate with Automation, AI Enablement, Systems, and operational teams to identify opportunities for workflow automation, operational orchestration, and AI-assisted process optimizationWork cross-functionally to align operational improvements with governance, compliance, security, audit, and systems requirementsFacilitate alignment across teams with competing priorities, helping drive consensus and maintain forward progress on complex initiativesPartner with stakeholders to establish operational standards, governance expectations, and scalable execution models across functionsSupport organizational change initiatives by helping teams adapt to new workflows, systems, governance structures, and operational processesMaintain clear and proactive communication with stakeholders regarding program priorities, initiative progress, operational risks, and transformation outcomesSkills10+ years of experience in technical program management, business process management, operational excellence, consulting, or enterprise transformation roles5+ years of experience leading large-scale cross-functional programs or operational transformation initiatives within complex organizationsDemonstrated experience designing and operating intake, prioritization, governance, or PMO frameworks for enterprise initiativesStrong program and project management expertise, including roadmap planning, dependency management, stakeholder alignment, and executive reportingDeep experience documenting and redesigning business processes using methodologies such as BPMN, swimlane diagrams, SIPOC, value stream mapping, or similar frameworksStrong operational and analytical mindset with experience defining KPIs, SLAs, operational metrics, or benefits-realization frameworksExperience working with process analytics, process mining, or operational reporting platforms such as Tableau, Celonis, Signavio, Power BI, Looker, or similar technologiesStrong consultative and stakeholder management skills, with the ability to influence leaders and drive alignment across teams without direct authorityExperience partnering with technical teams on workflow automation, systems implementations, operational tooling, or process orchestration initiativesStrong written and verbal communication skills, including executive presentations, process documentation, operational reporting, and stakeholder communicationsAbility to independently manage multiple concurrent initiatives in fast-paced and evolving environments with shifting prioritiesExperience operating within regulated or compliance-driven environments such as healthcare, SOC2, HIPAA, or SOXFamiliarity with Lean, Six Sigma, continuous improvement methodologies, or operational excellence frameworksFamiliarity with AI-enabled operational tooling, intelligent workflow orchestration, or agentic automation conceptsBachelor's degree in Business, Information Systems, Industrial Engineering, Operations, Computer Science, or related fieldPMP, PgMP, CBPP, Lean Six Sigma, or equivalent certificationsBenefitsCompetitive salary with generous annual cash bonusEquity grantsRemote first work from home cultureFlexible Time Off to help you rest, recharge, and connect with loved onesGenerous parental leaveHealth, dental, and vision insurance (and above market employer contributions)401k retirement savings planLifestyle Spending Account (LSA)Mental Health Support SolutionsCompany OverviewOmada Health is a digital behavioral medicine company that helps members change their mindsets to improve health and build lasting change. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is http://omadahealth.com.Company H1B SponsorshipOmada Health has a track record of offering H1B sponsorships, with 2 in 2026, 4 in 2025, 3 in 2024, 3 in 2023, 7 in 2022, 6 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.