[Remote] Sr Technical Product Manager - US
Note: The job is a remote job and is open to candidates in USA. Certinia is a company that delivers a Services-as-a-Business platform, connecting all aspects of services operations. They are seeking a Senior Technical Product Manager for the Veda AI Platform to drive AI strategy and manage the operational roadmap, requiring a deep understanding of AI technology and AWS infrastructure.ResponsibilitiesDefine and drive the strategy and roadmap for AI-specific security controls, and privacy preserving AI ArchitecturesDefine the roadmap for high-precision AI usage tracking and a flexible consumption-based billing engine, covering token and compute metering by org, user, and agent, credit and entitlement management, tiered and consumptive pricing models, and real-time cost transparencyPerform research into AWS Infrastructure & AI Services (e.g. Bedrock, Sagemaker, etc) and tooling to select the optimal solutions for platform performance, availability and reliabilityCollaborate with leadership on operational requirements for platform health, including operational SLAs/SLOs, KPIs, monitoring, alerts, AI workload performance, and LLM Cost ManagementWorking with Security and Legal, translate global regulations into actionable technical requirements for data privacy, trust, residencyAct as technical bridge between Legal, Security, Finance, AI Platform Engineering and Architecture, to resolve trade-offs between speed and standardsDefine requirements and success criteria for integrations with 3rd party tools, Foundational Models, and other AI technologies for the AI Platform ecosystemSkills7+ years of experience in technical product management, solution architecture, or platform engineering, with at least 3 years focused on infrastructure or platform productsExperience defining product requirements while embedded with infrastructure or platform engineering teams on AWSKnowledge of AI technology with a strong understanding of AI workflows, Agentic Platforms, LLM Consumption patternsExperience with enterprise solution architecture, infrastructure, integration platforms, business process, application, data & analytics, and design to tie into a broader solution for customersHighly collaborative, with experience working in an agile, data-driven environmentIs self-motivated / self-directed - capable of multi-tasking and accepting change both in tasks and scheduleAbility to analyze complex business/technical problems, synthesize solutions, and communicate options to a wide group of stakeholdersSome domestic and international travelFamiliarity with Kubernetes, service mesh architectures, and observability tooling is a strong plusKnowledge of Certinia and Salesforce Applications and the Salesforce Platform, are highly desirableBenefitsHolistic Wellness Program: Monthly wellness stipends to use toward gym memberships, mental health resources, or fitness equipment, alongside access to premium wellness apps.Flexible Work Environment: We support work-life balance through a variety of remote, hybrid and flexible scheduling options for many roles.Industry-Leading Parental Leave: Generous fully-paid parental leave for birthing and non-birthing parents to support your family’s newest additions.Comprehensive Coverage: Premium medical, dental, and vision insurance, a 401(k) with a competitive company match, and generous paid time off (PTO) plus observed company holidays.Growth & Development: A commitment to your professional evolution through internal workshops, skill-building initiatives, and supported learning paths.Company OverviewCertinia is the leading global provider of AI-powered Professional Services Automation (PSA) software. It was founded in 2009, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://www.certinia.com.Company H1B SponsorshipCertinia has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.