[Remote] Sr. ServiceNow GRC Business Analyst

Note: The job is a remote job and is open to candidates in USA. Guidehouse is a consulting firm seeking a Sr. ServiceNow GRC Business Analyst to lead end-to-end ServiceNow initiatives. The role involves partnering with clients to analyze business requirements and translate them into scalable solutions while ensuring alignment with business objectives and ServiceNow capabilities.ResponsibilitiesLead end-to-end ServiceNow initiatives by partnering with clients, executives, and end users to elicit, analyze, and validate complex business requirements, and translate them into scalable ServiceNow solutionsDrive requirements strategy and solution design, ensuring alignment between business objectives and ServiceNow platform capabilities across modules such as ITSM, SPM, GRC, and App EngineFacilitate workshops and stakeholder engagements to assess current-state processes, identify pain points, and define optimized future-state workflows and operating modelsServe as the functional lead and trusted advisor to both business and technical teams, guiding solution architecture decisions and ensuring best practices are appliedCollaborate closely with development teams to design, configure, and implement ServiceNow applications, ensuring requirements are clearly understood and successfully deliveredTranslate complex functional needs into technical specifications, user stories, and acceptance criteria, ensuring clarity and traceability throughout the delivery lifecycleOversee and support testing activities, including UAT planning, execution, defect management, and validation of business outcomesDevelop and deliver training and change management materials, ensuring successful user adoption and knowledge transferCreate and maintain high-quality deliverables, including process maps, solution design documents, roadmaps, and executive-level communicationsProvide continuous improvement recommendations by conducting system assessments and leveraging deep knowledge of ServiceNow capabilities and emerging platform innovationsActively stay current with ServiceNow releases, features, and industry trends, bringing forward innovative ideas to enhance client solutionsMentor junior analysts and contribute to practice development, including methodology refinement and knowledge sharingSkillsActive or eligible for a Federal or DoD 'SECRET' security clearance (must obtain approved adjudication prior to onboarding)Minimum of SEVEN (7) years of experience as a Business Analyst, with at least FIVE (5) years specializing in ServiceNow or comparable enterprise platformsBachelor's degree: Computer Science, Information Technology, Business, or a related disciplineDemonstrated expertise in requirements gathering and analysis, including leading workshops, stakeholder interviews, and translating business needs into actionable deliverablesStrong knowledge of ServiceNow platform capabilities, including ITSM, SPM, GRC, App Engine, and Scoped ApplicationsExperience with full Software Development Lifecycle (SDLC) methodologies, including Agile frameworks (Scrum, SAFe), and associated artifacts and governanceProven ability to lead client engagements, facilitate decision-making, and bridge communication between business stakeholders and technical teamsExperience defining solution designs and supporting configuration and implementation efforts on the ServiceNow platformStrong communication skills, with experience presenting to senior leadership and delivering training to diverse user groupsStrong analytical and problem-solving skills, with the ability to navigate complex organizational challengesExcellent interpersonal and stakeholder management skills, with the ability to influence and build rapport across all levels of an organizationHigh attention to detail and commitment to delivering high-quality outcomesServiceNow Certified System Administrator (CSA) certification is preferredAdvanced ServiceNow certifications such as Certified Implementation Specialist (CIS), or Certified Application Developer (CAD)Agile certifications (Scrum Master, SAFe Agilist, etc.)Hands-on ServiceNow configuration experience, including workflows, forms, and integrationsExperience with low-code/no-code platforms such as Power Platform (Power Apps, Power Automate), UiPath, SharePoint, Databricks, Power BI, or TableauExperience with federal financial management domains, including financial operations, internal controls, and risk managementBenefitsMedical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave and Adoption Assistance401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityStudent Loan PayDownTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramMobility StipendCompany OverviewGuidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting. It was founded in 2018, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is https://guidehouse.com.