[Remote] Sr Project Management Analyst

Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global leader in professional mobile communications systems, committed to enhancing safety through technology. They are seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs, ensuring the delivery of high-quality products and services throughout the deployment lifecycle. This role involves managing quality deliverables, analyzing system performance metrics, and collaborating with cross-functional teams to drive service excellence.ResponsibilitiesAnalyze system performance metrics, including ticket closure rates, response times, and equipment failure/repair dataConduct weekly root cause analysis for P1 and P2 incidents to provide actionable solutions for the militaryDevelop comprehensive weekly, monthly, and quarterly reports on system health and SLA performancePartner with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issuesAct as the primary quality representative for strategic customersManage expectations during high-priority incidents and serve as the face of Motorola Solutions for internal field teams and government stakeholdersLead root cause analysis (RCA) and execute corrective or preventive actions throughout the deployment lifecycle to ensure verified closure for the customerManage containmentEnsure proper RCA is conductedProvide stakeholder guidance, communicate status, set expectationsAssume decision making authority for warranty/replacement transactions (PLAN-X, SP Authorizations)Work with the Product Group on a program to reduce the complexity and volume of MTNs being releasedEngage in the development of MTNs to ensure they carefully account for customer experience and the fields ability to efficiently and successfully implement themManage Cost of Poor Quality (CoPQ) related to MTNsManage the SDI, Service and Upgrade Operations (UO) transactional surveysSubmit surveys to customersTrack and update field team on responsesEnsure all customer issues get resolvedProvide the field team with reports on response rates and scoresProvide field teams with regular updates on customer engagements and resolution status, including in-person meetings as requiredThe ability to use standard business software (e.g., Google Suite, Microsoft, email, spreadsheets, scheduling software)Deep understanding of Motorola Solutions P25 Trunking Network Systems, Motorola radio systems and their application, Radio Frequency (RF) theorySkills5+ years of experience in one of the following: Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25 or the MilitaryAbility to travel 25–50% to engage with strategic customers and field teams. This role is remote however, calls will occur during EST hoursU.S. citizenship is mandatoryCandidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship is available)The ability to successfully obtain and maintain a U.S. Government security clearance is a condition of continued employment, requiring the completion of a Standard Form 86 (SF-86) and obtaining the CompTIA Security+ certification or equivalent within the first 6 months of employmentRequired background clearance(s) as mandated by government customer(s) must be obtainedA valid driver's license without traffic violations is requiredBachelors Degree OR 5+ years of experience in one of the following: LMR, RF Systems, Data Analytics, Quality, Reporting, Motorola equipment, Telecommunications, Public Safety, Engineering, Networking P25, WAVE VoIP, or Military experienceMust be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this positionPrevious military or Department of Defense (DoD) experience, or professional exposure to military or federal work environments, is preferredBenefitsIncentive Bonus PlansMedical, Dental, Vision benefits401K with Company Match10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family LeaveCompany OverviewMotorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.