[Remote] Sr Program Manager

Note: The job is a remote job and is open to candidates in USA. Net2Source (N2S) is seeking a Sr Program Manager to align disparate initiatives into a single execution model. The role involves strong escalation management, decision facilitation, and requires expertise in incident and problem management, operational excellence, governance, risk, and control discipline.ResponsibilitiesAbility to align disparate initiatives into a single execution model, Strong escalation management and decision facilitationSkillsAbility to align disparate initiatives into a single execution modelStrong escalation management and decision facilitationIncident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance)Familiarity with: Incident Management operating models, Severity models, SLAs, and response structuresOperational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reportingAbility to translate metrics into execution actions and accountabilityGovernance, Risk, and Control Discipline - Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvalsAbility to enforce process standardization and accountability across workstreamsCross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizationsStrong executive communicationComplex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patternsAbility to understand dependencies across platforms and workflowsCompany OverviewNet2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients. It was founded in 2007, and is headquartered in Somerset, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://net2source.com.Company H1B SponsorshipNet2Source (N2S) has a track record of offering H1B sponsorships, with 3 in 2025, 7 in 2024, 8 in 2022, 10 in 2021, 25 in 2020. Please note that this does not guarantee sponsorship for this specific role.