[Remote] Sr. Product Operations Manager, MarTech & Subscriptions

Note: The job is a remote job and is open to candidates in USA. Straight Arrow is fearlessly dedicated to exposing the hard truths in the stories that are dividing Americans today. They are seeking a Sr. Product Operations Manager, MarTech & Subscriptions to build, operate, and optimize the systems that enhance subscriber experience and monetization strategies. This role involves collaboration across product, engineering, and growth teams to manage implementation timelines and deliver crucial systems for the digital news app and website.ResponsibilitiesOwn the day-to-day operation, configuration, and ongoing optimization of the platforms that power subscriptions, messaging, consent, analytics, identity, and monetization across our digital news app and websiteConfigure and manage subscription and monetization flows in platforms such as Piano, including offers, paywalls, registration flows, entitlement logic, checkout experiences, renewal/cancellation paths, and related business rulesOwn audience engagement and lifecycle messaging operations in platforms such as Braze, including newsletter logic, segmentation, personalization rules, eligibility criteria, triggers, journeys, and campaign setupBuild, maintain, and troubleshoot integrations and data flows across systems such as Braze, Piano, CMS, identity/authentication platforms, analytics tools, consent management platforms, email service providers, app stores, and workflow automation tools such as ZapierTranslate business, product, editorial, legal, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and ongoing operational documentationPartner with engineering on APIs, webhooks, data-layer requirements, event schemas, app store subscription setup, and other technical dependencies, while directly owning configuration and validation within third-party platforms where appropriateConfigure, validate, and maintain analytics, tracking, and consent-management implementations, including Google Tag Manager, event tracking, conversion funnels, privacy choices, consent signals, and downstream data flowsServe as a hands-on launch and operations owner for subscription, messaging, analytics, consent, and digital product initiatives, monitoring performance after release, troubleshooting cross-system issues, and driving improvements in partnership with engineering, vendors, and internal stakeholdersSkills5+ years of experience in product operations, technical product management, MarTech operations, subscription operations, growth operations, or a similar hands-on role supporting digital productsDemonstrated experience configuring, operating, and improving third-party SaaS platforms that support subscriptions, messaging, analytics, consent, identity, monetization, or customer lifecycle journeysExperience working in a subscription, membership, paid content, commerce, or other direct-to-consumer business where platform decisions affect conversion, retention, churn, revenue, and user experienceHands-on experience with customer engagement, marketing automation, CRM, newsletter, or lifecycle messaging platforms, including audience segmentation, triggers, journeys, eligibility rules, personalization logic, or campaign setupWorking knowledge of subscription and entitlement flows, including offers, registration, checkout, access logic, renewals, cancellations, billing touchpoints, and customer lifecycle statesStrong understanding of digital analytics and tracking implementation, including event instrumentation, data layers, tagging strategies, conversion funnels, and tools such as Google Tag Manager, Google Analytics, Amplitude, or similar platformsExperience building, maintaining, and troubleshooting workflow integrations across business systems, including use of APIs, webhooks, automation tools, or low-code/no-code platforms such as Zapier, n8n, Make, or similar platformsHands-on experience with consent management platforms (OneTrust, Sourcepoint, Didomi, TrustArc, or similar), user privacy workflows, and data-governance requirements, with experience partnering with legal, engineering, or data teams to validate consent signals, privacy choices, and downstream data behaviorAbility to translate business, product, legal, editorial, and growth requirements into clear platform configurations, implementation plans, acceptance criteria, QA steps, launch checklists, and operational documentationExcellent communication and cross-functional collaboration skills, with the ability to explain system behavior, configuration logic, data flows, and implementation tradeoffs to both technical and non-technical stakeholdersDirect experience with Braze, Piano, or comparable platforms for lifecycle messaging, subscription management, paywalls, entitlements, audience segmentation, or customer journey orchestrationExperience in media, publishing, digital news, streaming, content, or another subscription-driven consumer businessExperience configuring or supporting mobile subscription flows, including Apple App Store Connect, Google Play Console, in-app purchases, app store products, or related entitlement workflowsExperience with customer data platforms, data warehouses, or analytics infrastructure such as Segment, mParticle, Snowflake, BigQuery, Looker, Tableau, or similar systemsComfort with hands-on technical troubleshooting, including reviewing API documentation, testing webhooks, inspecting event payloads, querying data, debugging tags, or validating cross-system data flowsExperience supporting A/B tests, paywall tests, onboarding tests, pricing tests, messaging experiments, or other optimization efforts tied to conversion, retention, engagement, or subscription revenueProduct judgment and UX sensitivity, including the ability to evaluate user journeys, identify friction, conduct competitive analysis, and recommend improvements to digital subscription, registration, onboarding, or messaging experiencesCompany OverviewIt's harder than ever to discern fact from fiction, and mistrust of the media is at an all-time high. It was founded in 2021, and is headquartered in Omaha, Nebraska, USA, with a workforce of 11-50 employees. Its website is https://san.com.