[Remote] Sr Product Manager (Patient Experience)
Note: The job is a remote job and is open to candidates in USA. Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. They are seeking a Sr Product Manager for their Patient Experience team to build products that enhance patient interactions and streamline dental practice operations.
Responsibilities
ā¢ Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
ā¢ Deep discovery with dental practices and patients to understand where the real friction lives ā and build solutions that address whole problems, not just symptoms
ā¢ Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention
ā¢ Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration
ā¢ Clear, durable artifacts ā PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned
ā¢ A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve
ā¢ Mentorship and knowledge-sharing that lifts the whole PM team
ā¢ Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care
Skills
ā¢ 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform
ā¢ A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users
ā¢ Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units
ā¢ Strong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your conviction
ā¢ A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped
ā¢ Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week
ā¢ Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better
ā¢ Bachelor's Degree in a related field
ā¢ Experience with Twilio or similar communications platforms
ā¢ Experience building or integrating AI-powered features
ā¢ Familiarity with agentic workflows
ā¢ A point of view on where LLMs and automation create real leverage in healthcare workflows
Benefits
ā¢ Bonus target not reflected in the range
ā¢ Medical, Dental and Vision Coverage
ā¢ 401K Plan with Company Match
ā¢ Paid Time Off (PTO)
ā¢ Sick Leave (if applicable)
ā¢ Paid Parental Leave
ā¢ Short Term Disability
ā¢ Income Protection
ā¢ Work Life Assistance Program
ā¢ Health Savings and Flexible Spending Accounts
ā¢ Education Benefits
ā¢ Worldwide Scholarship Program
ā¢ Volunteer Opportunities
Company Overview
ā¢ Henry Schein One is the world's largest dental practice management software company. It was founded in 2018, and is headquartered in American Fork, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.henryscheinone.com/.
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Responsibilities
ā¢ Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
ā¢ Deep discovery with dental practices and patients to understand where the real friction lives ā and build solutions that address whole problems, not just symptoms
ā¢ Data-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retention
ā¢ Cross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iteration
ā¢ Clear, durable artifacts ā PRDs, roadmaps, strategy docs, etc. that keep leadership and partners aligned
ā¢ A sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curve
ā¢ Mentorship and knowledge-sharing that lifts the whole PM team
ā¢ Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care
Skills
ā¢ 4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platform
ā¢ A track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier users
ā¢ Fluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business units
ā¢ Strong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your conviction
ā¢ A bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shipped
ā¢ Communication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same week
ā¢ Commitment to continuous growth - you seek out feedback, reflect on it honestly, and get better
ā¢ Bachelor's Degree in a related field
ā¢ Experience with Twilio or similar communications platforms
ā¢ Experience building or integrating AI-powered features
ā¢ Familiarity with agentic workflows
ā¢ A point of view on where LLMs and automation create real leverage in healthcare workflows
Benefits
ā¢ Bonus target not reflected in the range
ā¢ Medical, Dental and Vision Coverage
ā¢ 401K Plan with Company Match
ā¢ Paid Time Off (PTO)
ā¢ Sick Leave (if applicable)
ā¢ Paid Parental Leave
ā¢ Short Term Disability
ā¢ Income Protection
ā¢ Work Life Assistance Program
ā¢ Health Savings and Flexible Spending Accounts
ā¢ Education Benefits
ā¢ Worldwide Scholarship Program
ā¢ Volunteer Opportunities
Company Overview
ā¢ Henry Schein One is the world's largest dental practice management software company. It was founded in 2018, and is headquartered in American Fork, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.henryscheinone.com/.
Apply To This Job