[Remote] Sr Product Manager (Patient Experience)

Note: The job is a remote job and is open to candidates in USA. Henry Schein One is a global leader in dental management, analytics, communication, and marketing software. They are seeking a Sr Product Manager for their Patient Experience team to build products that enhance patient interactions and streamline dental practice operations.ResponsibilitiesConduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providersDeep discovery with dental practices and patients to understand where the real friction lives — and build solutions that address whole problems, not just symptomsData-informed prioritization that connects product bets to measurable outcomes: more bookings, less admin work, better patient retentionCross-functional collaboration with engineering, design, marketing, and sales to take features from idea to launch to iterationClear, durable artifacts — PRDs, roadmaps, strategy docs, etc. that keep leadership and partners alignedA sharp eye on the competitive landscape in dental tech and digital patient experience, ensuring we stay ahead of the curveMentorship and knowledge-sharing that lifts the whole PM teamChampion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient careSkills4+ years of product management experience shipping B2B software, ideally in healthcare, communications, or a digital experience platformA track record of outcomes, not just outputs - reduced manual tasks, improved engagement metrics, increased conversions, happier usersFluency in cross-functional leadership within a matrixed org: you know how to align without authority and move things forward across business unitsStrong instincts for discovery and validation - you don't assume you know what customers need; you go find out, and you let the data shape your convictionA bias toward action: you make thoughtful decisions quickly, break big bets into testable increments, and don't let perfect be the enemy of shippedCommunication skills sharp enough to speak fluently with engineers, executives, and customers - often about the same product, in the same weekCommitment to continuous growth - you seek out feedback, reflect on it honestly, and get betterBachelor's Degree in a related fieldExperience with Twilio or similar communications platformsExperience building or integrating AI-powered featuresFamiliarity with agentic workflowsA point of view on where LLMs and automation create real leverage in healthcare workflowsBenefitsBonus target not reflected in the rangeMedical, Dental and Vision Coverage401K Plan with Company MatchPaid Time Off (PTO)Sick Leave (if applicable)Paid Parental LeaveShort Term DisabilityIncome ProtectionWork Life Assistance ProgramHealth Savings and Flexible Spending AccountsEducation BenefitsWorldwide Scholarship ProgramVolunteer OpportunitiesCompany OverviewHenry Schein One is the world's largest dental practice management software company. It was founded in 2018, and is headquartered in American Fork, Utah, USA, with a workforce of 1001-5000 employees. Its website is http://www.henryscheinone.com/.