[Remote] Sr Principal Consultant—Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

Note: The job is a remote job and is open to candidates in USA. NetSuite is seeking a senior-level consultant to join their Advanced Customer Support team, focusing on industries such as Consumer Goods and Life Sciences. The role involves serving as a trusted advisor to customers, driving business transformation through technology solutions and strategic guidance.ResponsibilitiesLead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gapsServe as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practicesArchitect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) teamMaintain deep product expertise and pursue relevant Oracle and NetSuite certificationsIntegrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business valueCollaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutionsDrive customer success through consistent execution of ACS methodologies, operational processes, and delivery standardsMinimal travel requiredSkillsSenior-level NetSuite consultant experienceExperience in the Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industryAbility to help organizations solve complex business challenges through innovative technology solutionsExperience serving as a trusted advisor to customersAbility to drive business transformation through deep industry expertise and strong business acumenExperience in designing and implementing high-quality solutionsAbility to guide organizations through complex transformation initiativesLeverage industry best practices and NetSuite expertiseDeliver measurable business outcomesEnsure successful engagement executionLead solution design and implementation effortsProvide technical and functional leadership to engagement teamsInfluence executive-level decision-makingResolve complex customer challengesContribute to business development activitiesProvide subject matter expertiseShape solution strategiesIdentify opportunities to expand customer valueBalance strategic advisory capabilities with hands-on solution leadershipHelp customers accelerate adoption and optimize operationsMaximize the value of their NetSuite investmentLead identification, assessment, and prioritization of opportunitiesDeliver strategic recommendations and roadmapsServe as a trusted advisor to customer leadershipArchitect solutions for complex business requirementsMaintain deep product expertisePursue relevant Oracle and NetSuite certificationsIntegrate AI-driven tools and methodologies into customer solutionsCollaborate across various teams to deliver integrated customer solutionsDrive customer success through consistent execution of ACS methodologiesMinimal travel required8+ years of overall relevant domain experience in one or more of NetSuite's core industry marketsStrong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillmentProven experience in business process consulting5+ years external consulting role experience with sustained C-suite interactionsExperience with defining requirements for complex customizations and integrationsProven custom development analysis, design, and testing skillsStrong communication skillsPassion for driving Customer satisfactionProject and/or team leadership experienceFinance and/or Accounting professional and/or academic background a plusNetSuite ERP Consultant or other relevant product certifications a plusAbility to lead and influence cross-functional teamsAbility to synthesize information into a coherent story, strategic vision, and execution roadmapBenefitsMay be eligible for bonus and equity.Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceCompany OverviewNetSuite is cloud computing company dedicated to delivering business applications over the internet. It was founded in 1998, and is headquartered in Redwood Shores, California, USA, with a workforce of 10001+ employees. Its website is https://www.netsuite.com/portal/home.shtml.