[Remote] Sr Principal Consultant – Consumer Services – NetSuite Advanced Customer Support (ACS) - Managed Services

Note: The job is a remote job and is open to candidates in USA. NetSuite is a leading provider of cloud-based business management software. They are seeking a Senior Principal Consultant to help Consumer Services organizations optimize their use of NetSuite, focusing on operational excellence, business transformation, and customer success through AI-powered solutions.ResponsibilitiesParticipate in the identification and documentation of customer NetSuite value gaps using ACS methodologyWork with customers to prioritize and remediate high impact business process gapsAdvise Consumer Services customers on leading practices across customer lifecycle management, Inventory and warehouse management, service delivery and field service operations, workforce management, recurring revenue models, customer retention, billing, financial operations, equipment and service contract management, property and tenant management processes, and customer experience optimization initiativesDefine detailed functional requirements for NetSuite configurations, automations, integrations, reporting solutions, and data improvementsPartner with Technical Services teams to design, validate, and unit test automations and integrationsHelp customers adopt AI assisted process improvements, including customer service insights, operational performance monitoring, reporting summaries, recurring revenue optimization, workforce productivity improvements, and business process automationUse AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive ready documentationGuide customers on responsible AI adoption, including use case selection, data quality, validation controls, security considerations, and change managementPerform quality reviews of deliverables developed by other team membersContinue to increase NetSuite product knowledge and pursue relevant certificationsCollaborate with ACS teams including TAMs, Technical Services, Support, SuiteProjects, Analytics, Planning and Budgeting, and other specialized teamsFollow essential internal business processes aligned toward customer successSkills6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experienceStrong NetSuite ERP experience, although experience with competing ERP platforms may be consideredExperience supporting Consumer Services organizations, including Commercial Services & Equipment Support, Automotive & Vehicle Services, Real Estate & Property Management, Health, Wellness & Personal Care, membership based organizations, subscription based businesses, or Financial Services organizationsUnderstanding of customer lifecycle management, recurring revenue models, Field service operations, Fixed Asset Management, Inventory and Warehouse Management, workforce utilization, customer retention, billing, financial management, operational reporting, and process improvement initiatives2+ years of external consulting or customer facing advisory experienceExperience defining requirements for complex customizations, integrations, reports, workflows, or business process improvementsAbility to synthesize business requirements into a coherent story, strategic vision, and practical improvement roadmapStrong communication, facilitation, and executive interaction skillsPassion for driving customer satisfaction and measurable business valueAn adopter of AI, and a passion for continual evolution in this areaExperience with SuiteProjects, CRM, Subscription Billing, Advanced Revenue Management, Fixed Assets, SuiteAnalytics, Analytics Warehouse, Item Management, Warehouse Management, Field Service Management, Planning and Budgeting, EPM, or ManufacturingExperience with AI assisted ERP capabilities, AI enabled reporting, workflow automation, customer engagement technologies, operational analytics, or business process optimization initiativesFamiliarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plusExperience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change managementFinance, accounting, service operations, property management, Real Estate, customer experience, or business operations background is a plusNetSuite ERP Consultant or other relevant product certifications are a plusProject and/or team leadership experienceAbility to work with teams that include functional, technical, process, organizational change, and customer stakeholdersBenefitsMay be eligible for bonus and equity.Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceCompany OverviewNetSuite is cloud computing company dedicated to delivering business applications over the internet. It was founded in 1998, and is headquartered in Redwood Shores, California, USA, with a workforce of 10001+ employees. Its website is https://www.netsuite.com/portal/home.shtml.