[Remote] Sr. Platform Engineer I

Note: The job is a remote job and is open to candidates in USA. Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. The Sr. Platform Engineer I will be responsible for maintaining platform reliability, implementing infrastructure automation, and supporting customer onboarding while ensuring high availability and efficiency in platform services.ResponsibilitiesMaintain 99.9% uptime for critical platform servicesReduce mean time to resolution (MTTR) for platform incidents by 20%Implement automated recovery mechanisms for common failure scenariosAchieve 100% infrastructure-as-code coverage for new deploymentsReduce deployment time by 30% through CI/CD pipeline optimizationImplement GitOps workflows for all production environmentsSupport successful onboarding of new customers on the Fabric platformEnable EA (Enterprise Archive) tenant deployments with minimal lead timeDevelop and maintain self-service capabilities for common provisioning tasksEstablish reliable US-timezone oncall coverage for platform servicesEnable follow-the-sun support model with seamless handoffs between regionsAchieve sub-30-minute response time for P1/P2 incidents during US hoursSkills4+ years of professional experience in platform engineering, DevOps, or Site Reliability Engineering rolesBachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experienceDemonstrated hands-on experience managing production AWS environments at scaleProven track record of Kubernetes cluster administration and troubleshootingExperience implementing and maintaining Terraform-based infrastructureBackground in CI/CD pipeline development and release engineering processesPrior oncall experience with demonstrated incident response capabilitiesExperience working in distributed, global team environmentsExperience with service mesh technologies (Istio, Linkerd, or equivalent)Background in GitOps methodologies (ArgoCD, Flux)Exposure to secrets management solutions (HashiCorp Vault)Multi-region or multi-account AWS architecture experiencePrior experience in follow-the-sun support modelsFamiliarity with enterprise compliance and security requirementsBenefitsHealthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.Stock options.Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.Company OverviewSmarsh manage the risk and see the value in their communications data. It was founded in 2001, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is http://www.smarsh.com.Company H1B SponsorshipSmarsh has a track record of offering H1B sponsorships, with 16 in 2025, 5 in 2024, 12 in 2023, 22 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.