[Remote] Sr. People Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Docusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers globally. They are seeking a Sr. People Operations Coordinator to enhance the employee experience by streamlining HR processes and providing operational support across various HR functions.ResponsibilitiesManage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendorsRespond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systemsPartner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experienceCommunicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunitiesSupport all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboardingAssist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and SpanishCreate and maintain physical onsite and electronic employee filesAudit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy. Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changesMaintain and assist with the timely tracking of various recruiting processes. Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTSProvide operational process, application, and administrative support as it relates to the operations of the Recruiting teamComplete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requestsSkillsBachelor's degree or experience in the HR related field3+ years of HR or Recruiting related work experience in a high growth organizationExperience with Brazil and Mexico employment requirements, policy, and proceduresExperience with Workday or other HCM SystemsExperience with ServiceNow HR Ticketing systemStrong Experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc)Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focusExcellent attention to details and interpersonal skillsAbility to think outside of the box and work in a fast paced, high volume environmentAbility to exercise sound judgment and discretion, maintaining confidentiality when requiredCompany OverviewDocusign provides a software to prepare, send, sign, store, and manage documents through electronic signature and workflow tools. It was founded in 2003, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.docusign.com.Company H1B SponsorshipDocusign has a track record of offering H1B sponsorships, with 73 in 2026, 361 in 2025, 337 in 2024, 236 in 2023, 249 in 2022, 236 in 2021, 115 in 2020. Please note that this does not guarantee sponsorship for this specific role.