[Remote] Sr. Mgr, Customer Success Architecture

Note: The job is a remote job and is open to candidates in USA. GitHub is the world’s leading platform for agentic software development, and they are seeking an experienced Senior Manager to lead their Customer Success Architecture team. This role involves guiding a team of Customer Success Architects to enhance customer engagement and drive digital transformation through GitHub’s solutions.ResponsibilitiesDrive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goalsRecruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team. Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact. Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environmentVoice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing. Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizationsOwn and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes. Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategiesSkills7+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR master's degree in Computer Science, Information Technology, Engineering, Business, or related field AND 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR doctorate in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR equivalent experience6+ months experience leading others, formally or informally (e.g., coordinating work of others, providing guidance or mentorship, and contributing to a team's operating rhythm and outcomes)3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experienceAbility to travel up to 25% to serve business or client needs9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience1+ year(s) people management experience3+ years' experience in business consulting, consultative selling, or customer-facing experienceProficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA9+ years' experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectivesStrong preference for deep experience in regulated industries (financial services, manufacturing, healthcare & life sciences, public sector)BenefitsThis role also has the opportunity to earn sales incentivesOn target earnings (OTE) is based on a 80/20 base salary/sales incentiveAt GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stockThese rewards are allocated based on individual impact in roleCertain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's roleCompetitive payGenerous learning and growth opportunitiesExcellent benefits to support you, wherever you areCompany OverviewGitHub is a software company that offers code hosting services that allow developers to build software for open-source and private projects. It is a sub-organization of Microsoft. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://github.com.Company H1B SponsorshipGitHub has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 17 in 2024, 14 in 2023, 20 in 2022, 20 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.