[Remote] Sr. Manager - Program Operations - Copay Assistance

Note: The job is a remote job and is open to candidates in USA. UBC is a leader in the pharmaceutical support industry, dedicated to empowering health solutions for a better tomorrow. The Sr. Manager will oversee coordinating center projects and manage the design and implementation of copay assistance programs for specialty pharmaceuticals.ResponsibilitiesOversight of appointed coordinating center projects to meet company objectivesEnsure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer serviceProvide on-going analysis and evaluation of the effectiveness of appointed projectsProvide overall management and leadership of appointed projectsServe as a client contact with external entities related to the projectOversee appointed coordinating center managers for projects to ensure calls are made and support the escalation processProvide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilitiesEnsure that the managers have the tools to ensure customer satisfactionSupport efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and conciseSupport the appointed Project Manager in the creation of SOPs, project specific procedures and training materialsSupport the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutionsEnsure the projects are scalable for the current and future termAssist business development with request for proposal information, call center expertise, and budget preparationOther duties as assigned by the Senior Director, Operations and as determined by UBC SOPsSkillsBachelor's Degree requiredExperience in program design and implementation & account management of 3 Party Manufacturer Copay Programs requiredProven administrative experience in customer service related fieldPrevious management experience related to customer service - direct management experience of copay programs for specialty pharma preferredComputer skills with specific aptitude in Microsoft OfficeMinimal travel required for quarterly business reviewsAdvanced degree preferredDirect management experience of copay programs for specialty pharma preferredBenefitsRemote opportunitiesCompetitive salariesGrowth opportunities for promotion401K with company matchTuition reimbursementFlexible work environmentDiscretionary PTO (Paid Time Off)Paid HolidaysEmployee assistance programsMedical, Dental, and vision coverageHSA/FSATelemedicine (Virtual doctor appointments)Wellness programAdoption assistanceShort term disabilityLong term disabilityLife insuranceDiscount programsCompany OverviewUnited BioSource LLC (UBC) is the leading provider of evidence development solutions with expertise in uniting evidence and access. It was founded in 2003, and is headquartered in Bethesda, Maryland, USA, with a workforce of 1001-5000 employees. Its website is http://ubc.com.Company H1B SponsorshipUBC has a track record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 3 in 2023, 4 in 2022, 5 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.