[Remote] Sr. Manager of People Operations

Note: The job is a remote job and is open to candidates in USA. Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era, focusing on identity verification and deepfake detection. They are seeking a Sr. Manager of People Operations to oversee the design and improvement of employee lifecycle processes during a period of significant growth.ResponsibilitiesOwn the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractorsBuild and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible — institutional knowledge lives in the system, not in people’s headsIdentify and prioritize automation opportunities across People Operations workflows, partnering with the UKG Ready Specialist and cross-functional stakeholders to reduce manual effort, improve accuracy, and increase scalabilityPartner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organizationEvaluate and recommend practical uses of AI and automation within People Operations while ensuring appropriate governance, privacy, and compliance controlsEnsure processes are built for scale — designed to support a 500-person organization even when we are at 325Partner closely with the Payroll & Benefits Manager to ensure accurate and timely data flow into payroll and benefits systems, with strong internal controls that catch errors before they become problemsSupport annual benefits renewals, vendor negotiations, and plan design improvements in collaboration with the Sr. DirectorProvide escalation support for critical payroll or benefits issues, serving as a reliable backup when primary owners need coveragePartner with Finance and leadership on cost transparency and vendor performance reportingEstablish and enforce process standards across the People Operations team, in partnership with functional ownersProvide day-to-day operational leadership and guidance to the team — the person others come to when a process is unclear, a system is behaving unexpectedly, or an edge case needs a decisionAct as the escalation point for systems and process-related issues, resolving problems before they reach the Sr. DirectorDevelop and maintain operational coverage models, documentation, and cross-training plans that reduce single points of failure and improve business continuity across People OperationsSupport company-wide initiatives that require People Operations execution: M&A activity, compensation cycles, workforce reductions, auditsBuild and maintain People Operations dashboards and reporting for the team and leadership — headcount, turnover, time-to-onboard, compliance completion rates, and other operational metricsPartner with the UKG Ready Specialist to ensure reporting infrastructure is accurate and timely, with clear data ownership between the system layer and the analytics layerEnsure EEO-1 reporting, I-9 compliance, and other regulatory filings are accurate and on timeMaintain employee file compliance standards across paper and digital recordsServe as the operational leader of the function in the absence of the Sr. Director, ensuring continuity of critical People Operations processes, stakeholder support, and decision-makingBuild documented knowledge transfer across every function the Sr. Director currently owns, ensuring no critical process is a single point of failureGrow into increasing scope as the function matures: this role is explicitly designed with ceiling, not just current needSkills7+ years of experience in People Operations, HR Operations, or a closely related role at a technology companyDemonstrated experience owning employee lifecycle processes end-to-end — onboarding, offboarding, job changes, comp changes — with documented SOPsExperience with HRIS platforms at an operational ownership level — you have been responsible for data quality, process execution, and compliance in an HRIS, not just a user of one. UKG Ready experience is not required; deep operational experience with any enterprise HRIS (Workday, HiBob, ADP, Paylocity, etc.)Experience supporting payroll and benefits operations, including internal controls and data flow between HR and payroll systemsTrack record of cross-functional partnership with Finance, IT, Legal, and Security on HR compliance, systems, and process initiativesExperience building and maintaining HR reporting and dashboards with a data integrity mindsetWorking knowledge of federal and state HR compliance requirements: I-9, EEO-1, FMLA, multi-state employment lawExperience at a high-growth SaaS or AI-native company where the pace of change outstrips the pace of process documentationExperience with HRIS implementation or migration — having owned the evaluation, rollout, or transition of an enterprise HR systemExperience supporting M&A activity from a People Operations perspective: system integration, org restructuring, headcount reconciliationFamiliarity with UKG Ready — even if not deep ownership — including an understanding of its architecture, module structure, and configuration approachExperience managing a small team or providing operational leadership to HR coordinators and specialistsHR certification: PHR, SPHR, SHRM-CP, or SHRM-SCPCompany OverviewPindrop uses AI-based IVR authentication and anti-fraud solutions to increase efficiency in call centers and stop fraudulent transactions. It was founded in 2011, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is http://pindrop.com.