[Remote] Sr Manager, Database Administration

Note: The job is a remote job and is open to candidates in USA. HHAeXchange is the leading technology platform for home and community-based care. The Senior Manager, Database Administration will provide leadership for the architecture, security, and performance of enterprise-wide database environments within the SaaS-based ecosystem, focusing on high-availability systems and disaster recovery strategies. Responsibilities • Architect and maintain complex replication models (e.g., multi-region, real-time) and high-availability solutions like clustering or multi-AZ deployments • Ensure data consistency across distributed SaaS environments and hybrid-cloud infrastructures • Design and implement end-to-end Disaster Recovery (DR) strategies, ensuring compliance with Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) • Participate in regular DR exercises, automated failover testing, and demonstration of no-outage resiliency • Establish and enforce automated data retention, archiving, and purging policies aligned with industry compliancy, including healthcare industry requirements • Implement and support security measures, including transparent data encryption (TDE), role-based security, and unified auditing • Lead proactive performance tuning, query optimization, and capacity management for high-volume, transactional SaaS workloads • Monitor and analyze advanced performance metrics to identify and resolve resource contention • Serve as a technical advisor for database modernization roadmaps, transitioning legacy systems to cloud-native or containerized architectures • Develop standards for database schema design, storage structures, and automated deployment pipelines (CI/CD) • Manage a global team of database operators to ensure 24/7 system availability, oversee shift rotations, on-call schedules, and incident response protocols • Establish Standard Operating Procedures for the database operations team, covering routine maintenance, patching, and ticket escalation paths • Build and promote our "Operations-as-Code" model, mentoring the team in using tools like Terraform, Ansible, and utilizing CI/CD pipelines to automate repetitive tasks • Conduct regular technical reviews and provide career development guidance to junior database operators to bridge the gap between operations and engineering • Other duties as assigned by supervisor or HHAeXchange leader Skills • Bachelor's or Master's degree in Computer Science, Information Systems, or related field and applicable experience • 8+ years in database administration, with at least 4 years in a Principal or Lead capacity within an enterprise SaaS environment • 3+ years of experience directly managing or leading a team of database operators or site reliability engineers (SREs) • Expertise in Cloud Data Platforms (e.g., AWS RDS/Aurora, Azure SQL, OCI) and relational systems (PostgreSQL, MySQL, Oracle, or SQL Server) in both Cloud and On-Prem environments • Experience with No-SQL solutions (e.g., Redis, Couchbase, MongoDB, Cassandra) in a distributed environment • Advanced Automation/Scripting skills (Python, Bash, Terraform, or Ansible) for infrastructure-as-code and task automation • Proven experience with Large-Scale Data Migration and zero-downtime upgrades • Proven ability to lead a 'War Room' during critical outages, coordinating between operations staff and executive stakeholders • Experience defining and reporting on operational KPIs (e.g., Mean Time to Resolve, system uptime, and backup success rates) to senior leadership • Experience managing distributed or offshore operations teams in a follow-the-sun support model • Experience analyzing and negotiating license and hosting agreements from a performance and cost perspective • Strong analytical thinking, complex problem-solving, and the ability to communicate technical strategies to non-technical stakeholders • Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role Benefits • Competitive health plans • Paid time-off • Company paid holidays • 401K retirement program with a Company elected match • Other company sponsored programs Company Overview • At HHAeXchange, we believe that healthcare should be simple, effective, and transparent. It was founded in 2008, and is headquartered in Long Island City, New York, USA, with a workforce of 501-1000 employees. Its website is Company H1B Sponsorship • HHAeXchange has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 6 in 2023, 6 in 2022, 3 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.