[Remote] Sr GTM Enablement Learning Program Manager - Services

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experience. They are looking for a GTM Enablement Learning Program Manager to empower GTM employees and partners in effectively selling and deploying Five9 solutions, while managing educational projects and driving customer engagement.ResponsibilitiesManage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:Serve as primary Five9 point of contact for education initiativesWork with Five9 Sales and Services stakeholders to understand the vision for growth and successWork with Five9 Channel Team to understand the vision for growth of partner successesRun regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected resultsArticulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM systemContinually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organizationDevelop materials for use by internal and partner resources to help drive customer interest and grow revenueProvide enablement training to groups from all customer facing roles from a variety of inputsWork with Five9 internal business owners when partners uncover use cases that require additional enablement needsSkillsMinimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is requiredHeavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or directionExperience developing processes focused on continuous improvement of the delivery of sales enablement and professional servicesUp to 20% national and international travel may be requiredBA/BS or equivalent experience is requiredMust possess a strong combination of project management skills, technical call center expertise, and employee and partner enablementMust be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperativeMust be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate othersStrong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practicesMust be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organizationBenefitsHealth, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matchingAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependentsGenerous employee stock purchase planPaid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leaveAdditionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.Company OverviewFive9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.