[Remote] Sr. Global Events Manager, Event Technology and Registration Operations

Note: The job is a remote job and is open to candidates in USA. Twilio is a leading company in communications technology, dedicated to providing innovative solutions for businesses and developers. They are looking for a Sr. Global Events Manager to oversee the technical and operational aspects of their global events portfolio, focusing on event technology, registration, and attendee experiences.ResponsibilitiesOwn the event technology strategy, standards, and governance model across Twilio Global Events, serving as the center of excellence for event platforms, registration operations, attendee data, mobile app experiences, surveys, and onsite technologyOwn the strategy, configuration, QA, and launch process for event mobile app experiences, surveys, attendee engagement tools, lead retrieval, badging, onsite registration hardware, and onsite technology readinessEvent data flows from registration through Salesforce and Tableau, including field mapping, naming conventions, data QA, campaign tracking, reporting requirements, issue resolution, and post-event closeoutDesign registration strategies, including registration flows, form logic, attendee types, approval workflows, data standards, compliance requirements, onsite check-in needs, QA processes, and launch readiness reviewsPartner with Marketing Operations, Data, Web, Brand, Legal, Product Marketing, Sales, Field Marketing, Developer Network, and event stakeholders to ensure event technology supports audience goals, business priorities, privacy requirements, and downstream reportingBuild scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines, reporting frameworks, and support paths that allow distributed teams to execute smaller or repeatable events with greater consistency and less manual liftManage event technology vendor relationships, platform roadmaps, support models, service expectations, renewals, and technology-related budget inputsGuide the planning, requirements, testing, and launch process for event websites and landing pages, including wireframes, copy documents, ticket requirements, metadata, accessibility considerations, registration paths, and user experience reviewsIdentify gaps in process, ownership, tooling, data quality, or execution, and create clear paths to resolution through documentation, stakeholder alignment, and operational follow-throughUse AI and automation tools to improve event operations, including process documentation, data cleanup, workflow design, content QA, testing plans, benchmarking, reporting preparation, and repeatable templatesSkills8+ years of experience in event technology, registration operations, or marketing operations within a B2B SaaS environment, or high-growth environmentStrong Salesforce and event data expertise, including campaign tracking, attendee data, field mapping, reporting requirements, data QA, post-event data transmission, and downstream reporting workflowsStrong hands-on experience with event technology platforms such as Swoogo, Cvent, RainFocus, BigMarker, Qualtrics, Bizzabo, Splash, ON24, Webex Events, or similar toolsExperience supporting large-scale events (2,000+ attendees) and managing mobile event apps or onsite hardwareAdvanced Excel or Google Sheets skills, including data cleanup, reconciliation, formulas, pivot tables, lookups, QA, and reporting-ready data preparationProven ability to build scalable templates, operating playbooks, intake models, documentation, QA processes, launch readiness frameworks, and post-event closeout processesDemonstrated ability to use AI or automation tools to improve productivity, streamline workflows, accelerate documentation, support analysis, strengthen QA, and scale repeatable processesStrong project management skills across workback planning, milestone tracking, stakeholder reviews, launch readiness, issue resolution, vendor coordination, post-event wrap-up, and archivalHigh bar for brand consistency, attendee experience, accessibility, data quality, privacy, compliance, and operational excellenceStrong sense of ownership, with the ability to identify gaps, clarify ambiguity, drive decisions, and move work forward across multiple stakeholdersAbility to think like both a systems owner and an event marketer, balancing operational requirements with audience experience, brand quality, and business impactTrack record of building self-service technology operating models, platform roadmaps, center-of-excellence programs, or scalable enablement models for distributed teamsStrong cross-functional partnership skills across Web, Brand, Marketing Operations, Legal, Data, Field Marketing, Product Marketing, Sales, Procurement, and FinanceWorking knowledge of global event requirements, including privacy, accessibility, localization, compliance, and regional event support needsFamiliarity with tools such as Tableau, Airtable, Figma, Adobe Experience Manager, Marketo, or similar marketing, reporting, web, and collaboration platformsBenefitsCompetitive payGenerous time offAmple parental and wellness leaveHealthcareA retirement savings programEquity planCorporate bonus planHealth care insurance401(k) retirement accountPaid sick timePaid personal time offPaid parental leaveCompany OverviewTwilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/.Company H1B SponsorshipTwilio has a track record of offering H1B sponsorships, with 12 in 2026, 215 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.