[Remote] Sr. Field Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. Sprinklr is the definitive AI-native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences. They are seeking a Sr. Field Sales Operations Manager to join their Revenue Operations team, responsible for optimizing sales processes, enabling data-driven decisions, and collaborating with various departments to support revenue growth.ResponsibilitiesPartner with AMER leadership to develop our field strategy for the region and alignment with our global team. This includes driving forecast calls, driving pipeline creation strategies, hygiene, accuracy, and discipline within our CRMDesign, document, and continuously improve end-to-end sales processes — from lead handoff to close — aligned to Sprinklr's enterprise SaaS motionLead weekly, monthly, and quarterly business review (QBR) preparation and reporting cadencesOversee our sales operating cadence matches our needsCollaborate with our Analytics team to uplevel our dashboards and/or create your own dashboards in PowerBI or Salesforce to surface actionable insights on pipeline, ARR, churn, win rates, and quota attainmentSupport annual planning for territory design, quota setting, and headcount modeling in collaboration with Finance and Sales LeadershipMonitor and analyze key SaaS metrics: ARR, NARR, Churn, and moreOwn and administer the sales tech stack including Salesforce CRM, Outreach, Clari, Gong, and other RevOps toolsIdentify, evaluate, and implement new technologies that improve seller productivity and pipeline visibilityEnsure data integrity across systems and lead ongoing CRM hygiene initiativesAct as a strategic partner to Sales, Marketing, Customer Success, and Finance to align go-to-market strategy with operational executionWork with Sales Enablement to identify training gaps and support onboarding of new Account Executives and SDRsCollaborate with Deal Desk and Legal on complex enterprise deal structures, approvals, and CPQ processesSkills6+ years of experience in Sales Operations, Revenue Operations, or Business Operations at a B2B SaaS companyDemonstrated expertise with Salesforce CRM (admin-level experience strongly preferred)Proven ability to build executive-level reports and dashboards; proficiency in Tableau, Looker, or similar BI toolsStrong analytical mindset with experience in quota setting, territory planning, and funnel analysisExcellent project management skills with the ability to manage multiple priorities in a fast-moving environmentOutstanding verbal and written communication skills; comfortable presenting to senior leadershipExperience supporting enterprise and strategic sales motions, including complex multi-stakeholder deal cyclesFamiliarity with tools such as Clari, Outreach, Gong, ZoomInfo, or Lean DataBackground working within a Unified-CXM, social media, or marketing technology environmentExperience with CPQ tools (Salesforce CPQ / Conga) and deal desk processesBachelor's degree in Business, Finance, or a related field; MBA a plusExperience leveraging AI in your day to day to uplevel our processesBenefitsThe successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it.We provide Sprinklrites with paid time off to recharge and spend time with loved ones.Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.Company OverviewSprinklr provides enterprise software for customer experience management. It was founded in 2009, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.sprinklr.com.Company H1B SponsorshipSprinklr has a track record of offering H1B sponsorships, with 16 in 2025, 9 in 2024, 13 in 2023, 12 in 2022, 16 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.