[Remote] Sr Engineering Technical Program Manager - Internal Platform Infrastructure

Note: The job is a remote job and is open to candidates in USA. Thumbtack is a company that helps millions of people confidently care for their homes. They are seeking a Senior Engineering Technical Program Manager to own the Internal Platform Infrastructure program, focusing on driving technical solutions and managing relationships across various teams to enhance operational effectiveness.ResponsibilitiesDrive end-to-end program management across our Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalizationLead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems; drive RFCs, design reviews, and cross-functional tradeoff discussionsOwn vendor and third-party technical relationships, including evaluations, pilot design, contract and renewal coordination, technical escalations, and build-vs-buy recommendationsProgram manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rolloutsDrive enterprise AI platform evaluation and deployment, including LLM-based agents, tool and skill frameworks, MCP and connector patterns, governance models, security controls, observability, and adoption trackingCoordinate data and workflow infrastructure initiatives across ETL/reverse ETL, system migrations, source-of-truth modeling, and business-critical integrationsLead business rhythms and planning cycles for the Internal Tools Infrastructure team, overseeing OKR attainment and roadmap execution to ensure high-impact resultsSkills5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations, working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholdersStrong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC, service accounts), infrastructure concepts (AWS, IAM, Terraform), and infrastructure-as-code workflowsExperience with complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems, with literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modelingProven vendor management covering RFP/RFI processes, evaluations, pilots, renewals, and escalation managementPractical fluency in modern enterprise AI concepts, including LLMs, AI agents, tools, skills, MCP or similar connector patterns, guardrails, and governance; demonstrated habit of leveraging AI tooling to accelerate your own program management work meaningfullyExperience working alongside platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programsExcellent written and verbal communication, with a track record of driving alignment and decisions in ambiguous environmentsCompany OverviewThumbtack is a home services website connecting users with local service providers. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.thumbtack.com.Company H1B SponsorshipThumbtack has a track record of offering H1B sponsorships, with 7 in 2026, 35 in 2025, 48 in 2024, 39 in 2023, 53 in 2022, 69 in 2021, 47 in 2020. Please note that this does not guarantee sponsorship for this specific role.