[Remote] Sr. Engineer, Software

Note: The job is a remote job and is open to candidates in USA. Verint is committed to enhancing customer engagement and workforce productivity through CX Automation. As a Senior Software Engineer, you will take technical ownership of significant product features, lead the design and implementation of full-stack capabilities, and mentor peers while collaborating with a globally distributed engineering team.ResponsibilitiesDesign, develop, and maintain production-grade full-stack features spanning Java/C# backend services, REST/GraphQL APIs, and React/Ext JS frontend applicationsLead implementation of complex, high-impact features from API design through polished, accessible UI deliveryArchitect scalable microservices and modular frontend components supporting high concurrency and enterprise-scale data volumesOwn design and architecture reviews for your squad; drive API contract definitions, data model decisions, and service boundary designProactively identify and resolve performance bottlenecks, security vulnerabilities, and technical debtSet code quality standards through exemplary contributions and constructive, thorough peer reviewsWrite comprehensive unit, integration, and end-to-end automated tests using JUnit, Jest, Playwright, and Cucumber (BDD)Champion test-driven development (TDD) and behavior-driven development (BDD) practices within the squadInvestigate and resolve complex defects through rigorous root-cause analysis and well-tested fixesDefine and uphold the squad's Definition of Done and peer review standardsLead triage and resolution of Tier-2/3 production incidents within agreed SLA windowsDrive post-incident reviews and implement corrective and preventive actionsEstablish and maintain observability practices for your product area: logging, metrics, and distributed tracingMaintain and improve runbooks, incident playbooks, and operational documentationMentor mid-level and junior engineers through detailed code reviews, pair programming sessions, and design discussionsContribute to architectural and engineering standards at the squad and chapter levelParticipate in and occasionally lead internal tech talks, knowledge-sharing sessions, and engineering guild discussionsHelp define and evolve the team's technical practices in partnership with the Principal Engineer and Tech LeadsIntegrate AI/ML capabilities into product features including LLM-powered analytics, automated quality scoring, speech-to-text, and predictive modelsEvaluate and pilot emerging technologies; propose adoption where they improve product quality, customer outcomes, or team velocityLead refactoring and modernization initiatives that reduce complexity and improve long-term platform maintainabilityWork in cross-functional squads with Product Managers, UX Designers, QA Engineers, DevOps, and Data EngineersActively participate in all Agile Scrum ceremonies; provide accurate effort estimates and proactively surface risks, blockers, and dependenciesBuild and maintain CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps); containerize services with Docker and deploy to Kubernetes clusters (EKS/AKS)Collaborate effectively with distributed engineering teams in Atlanta, Israel, and India using async communication practicesSkillsBachelor's degree in computer science, Engineering or related field5 years' experience in design and programming large scale applications through all phases of the software development life cycle including testing, implementation and auditingProven track record of delivery of complex, full-stack features end-to-endExperience mentoring mid to entry level engineers and influencing technical direction within a cross-functional squadBack-End: Strong proficiency in Java (Spring Boot, Spring MVC, JPA/Hibernate) and/or C# (.NET / .NET Core). Solid understanding of RESTful API design, OAuth 2.0/JWT, and microservices patternsFront-End: Proficiency in JavaScript/TypeScript with hands-on React experience (hooks, context, Redux or equivalent). HTML5, CSS3, and WCAG-compliant accessible UI development. Ext JS / Sencha familiarity is a plusDatabases: Strong working knowledge of relational databases (PostgreSQL, MS SQL, Oracle) including schema design and query optimization. Solid exposure to NoSQL stores (Redis, Elasticsearch, MongoDB)Cloud and Infrastructure: Hands-on experience on AWS or Azure. Docker and Kubernetes proficiency. Understanding of cloud-native patterns and serverless architecturesTesting: JUnit/TestNG/Jest, integration and E2E tests (Playwright, Cypress, Selenium). BDD with Cucumber is a plusCI/CD and DevOps: Practical experience with Jenkins, GitHub Actions, or Azure DevOps. Git branching strategies, pull requests, and semantic versioningAI and Emerging Tech: Experience consuming LLM APIs, prompt engineering, or integrating AI-powered features into production workflowsStrong analytical and structured problem-solving skills; able to break down ambiguous requirements into well-defined, deliverable engineering tasksClear and concise written and verbal communication in English; comfortable presenting technical plans to engineering and product stakeholdersExperience in workforce management, customer experience, quality monitoring, or enterprise analytics SaaS domainsFamiliarity with Verint WFO, QM, or PM products or comparable competitive platformsAWS Certified Developer or Azure Developer Associate certificationExperience with observability stacks such as Datadog, Grafana/Prometheus, or ELKContributions to open-source projects or a visible portfolio of personal projectsKnowledge of multi-tenancy patterns, white-labeling, and internationalization (i18n)Exposure to OWASP Top 10 security practices and secure SDLC principlesBenefits2025 Benefits OfferingCompany OverviewVerint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. It was founded in 1994, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is https://www.verint.com.Company H1B SponsorshipVerint has a track record of offering H1B sponsorships, with 3 in 2025, 6 in 2024, 4 in 2023, 13 in 2022, 7 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.