[Remote] Sr. Director, International - Operations

Note: The job is a remote job and is open to candidates in USA. Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. The Sr. Director, International leads the strategy and execution of Comfrt's international operations, ensuring a seamless experience for customers in non-US markets while driving revenue growth and operational excellence.ResponsibilitiesOwn the end to end international operations strategy across fulfillment, freight, duties, and returns for all non US marketsDefine and manage SLAs, cost to serve targets, and service standards by market aligned to business goalsBuild and maintain international playbooks that enable scale, consistency, and structured execution across regionsDrive readiness for new market launches, including 3PL selection, carrier negotiation, routing, tax/duty setup, and go live planningManage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standardsLead carrier selection, RFPs, rate negotiations, and ongoing performance reviews to optimize speed, cost, and customer experienceOversee cross border freight lanes, middle mile consolidation, and last-mile partner performance across key regionsCreate contingency plans for peak, weather, and geopolitical disruptions to ensure consistent delivery performanceOwn DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across all shipping regions in partnership with Finance and Freight teamsPartner with Tech and Finance to ensure accurate duty calculation at checkout and minimize post-purchase surprises for customersMonitor regulatory changes (e.g., de minimis, VAT/IOSS, import rules) and adapt processes proactivelyOwn landed cost modeling, identifying margin opportunities and cost leakage across marketsPartner with CX, Planning, Merchandising, Marketing, and Tech to align international priorities with company initiativesRepresent international ops in strategic planning, promotional calendars, and cross-departmental projectsProvide timely, structured communication and reporting across stakeholders and leadershipAnalyze shipping cost, on-time delivery, cancellation, and returns metrics by market to identify trends and opportunitiesPartner with reporting teams to produce actionable dashboards and insights for leadershipTranslate data into structured reporting frameworks that inform market level decisions and investmentOwn the cadence and communication of international ops reporting to executive leadershipLead, coach, and develop the international ops team, fostering accountability and continuous improvementBuild succession planning and skills development to maintain high performance across regionsOrganize team structures, meeting cadences, and coverage plans to maximize productivity across time zonesSkillsMin 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chainProven track record leading international 3PL, carrier, and freight partner relationships at scaleDeep understanding of cross border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategyExperience launching new international markets end to end (systems, carriers, compliance, launch planning)Strong commercial acumen with experience owning landed cost, cost to serve, and margin leversAdvanced proficiency with Excel/Sheets; comfort with BI tools (Looker, Tableau, Power BI) and OMS/WMS platformsExperience working in a high growth ecommerce or retail environment; Shopify experience a plusStrong leadership, coaching, and team development skills with a track record of building high performing global teamsExcellent written and verbal communication skills with the ability to influence across regions and time zonesBenefitsGenerous paid time offCompany-covered health insurance5% 401k matchDiscounts on all Comfrt productsFlexibility and collaborative support of a fully remote environmentCompany OverviewComfrt designs weighted hoodies, loungewear, blankets, and accessories that support comfort and mental wellbeing. It was founded in 2022, and is headquartered in Miami, Florida, USA, with a workforce of 51-200 employees. Its website is https://comfrt.com.