[Remote] Sr Director Customer Success

Note: The job is a remote job and is open to candidates in USA. Revionics, an Aptos Company, is a leading profit optimization software company focused on delivering innovative pricing solutions to the retail market. The Senior Director, Customer Success is responsible for driving customer value and long-term growth across a portfolio of enterprise retail customers, leading a team to ensure successful adoption of AI-driven solutions.ResponsibilitiesOwn renewal strategy for a portfolio of accounts, ensuring high retention and long-term contract value through proactive health management, value realization, and executive engagementLead, coach, and develop a team of Customer Success Directors, Managers, and Price Strategists, providing guidance on customer strategy, escalation management, and best-practice account planningOwn the regional Customer Success strategy, aligning customer outcomes, renewal performance, and expansion opportunities with the broader company growth objectivesPartner with Sales on strategic deals and renewals, providing customer insight, value positioning, and executive engagement during late-stage sales cycles, renewals, and expansion opportunitiesContribute to financial planning and P&L management for the region, ensuring customer success operations support revenue retention, margin targets, and scalable service deliveryLead the development of advanced analytics capabilities within Customer Success, establishing a Center of Excellence to drive best practices in pricing strategy, data analysis, and value measurement across the customer baseServe as the operational leader for the Customer Success organization, owning day-to-day execution, escalations, and team performance to allow senior leadership to focus on long-term strategy and growth initiativesPartner with senior leadership to optimize team structure and talent deployment, ensuring key team members such as Price Strategists and analytics specialists are positioned to deliver maximum value across enterprise accountsProvide a strategic, enterprise-level view of the Revionics product portfolio and customer success vision, ensuring teams align customer strategies with the long-term roadmap for AI pricing, promotions, and markdown optimizationDrive adoption and measurable value of Revionics’ AI pricing, promotions, and markdown products, ensuring customers fully leverage analytics, forecasting, and optimization workflowsPartner cross-functionally with Product, Science, Analytics, Engineering, and Operations to address customer needs, guide roadmap alignment, and accelerate issue resolutionEstablish and maintain executive-level relationships with customer leaders (VP+), acting as a trusted advisor and strategic partnerStandardize customer success processes, including account planning, QBR/T2T preparation, success criteria development, and risk mitigation frameworksMonitor and report on customer health, value metrics, adoption trends, and renewal risk, ensuring data-driven decisions and transparency for internal stakeholdersIdentify and drive upsell and cross-sell opportunities in partnership with Sales, ensuring customers understand opportunities across Base, Promo, Markdown, and Analytics offeringsSupport operational excellence by contributing to CS methodology, internal training, team capacity management, and continuous improvement initiativesSkillsStrategic leader responsible for driving customer value, portfolio retention, and long-term growth across a portfolio of enterprise retail customersLeadership and operational oversight for a team of Customer Success Directors, Managers, and Price StrategistsEnsuring consistent execution of customer strategy, renewal management, and value realization across the regionPartnering closely with Sales, Product, Science, and Executive LeadershipEstablishing strong executive relationships and standardizing customer success practicesProactively managing portfolio health to ensure successful adoption of Revionics' solutionsStrengthening the Customer Success operating model by driving best practices in account planning, analytics-driven value measurement, and cross-functional collaborationOwning renewal strategy for a portfolio of accountsLeading, coaching, and developing a team of Customer Success Directors, Managers, and Price StrategistsContributing to financial planning and P&L management for the regionLeading the development of advanced analytics capabilities within Customer SuccessServing as the operational leader for the Customer Success organizationPartnering with senior leadership to optimize team structure and talent deploymentProviding a strategic, enterprise-level view of the Revionics product portfolio and customer success visionDriving adoption and measurable value of Revionics' AI pricing, promotions, and markdown productsPartnering cross-functionally with Product, Science, Analytics, Engineering, and OperationsEstablishing and maintaining executive-level relationships with customer leaders (VP+)Standardizing customer success processesMonitoring and reporting on customer health, value metrics, adoption trends, and renewal riskIdentifying and driving upsell and cross-sell opportunities in partnership with SalesSupporting operational excellence by contributing to CS methodology, internal training, team capacity management, and continuous improvement initiativesPeople Leadership: Builds high-performing teams, provides clear coaching and feedback, and supports professional development and career growthStrategic Thinking: Connects Revionics' product and AI roadmap to customer prioritiesExecutive Presence: Communicates confidently with senior external and internal stakeholdersDecision Making & Judgment: Uses data-driven insights to assess risks, prioritize actions, and allocate team resources effectivelyChange Leadership: Guides teams and customers through evolving product capabilitiesCustomer Obsession: Advocates for the customer across the organization while balancing business objectivesCollaboration & Influence: Builds cross-functional alignment, resolves conflicts constructivelyBenefitsPlus Incentive BonusWe offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location.For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions.We also offer a range of benefits and programs to meet employee needs, based on eligibility.Company OverviewRevionics LLC, an Aptos Company, provides enterprise retailers around the world with leading science-based solutions for pricing, promotions and markdowns. It was founded in 2002, and is headquartered in Roseville, California, USA, with a workforce of 51-200 employees. Its website is http://www.revionics.com.