[Remote] Sr. Data Analyst, Pinterest Support Operations

Note: The job is a remote job and is open to candidates in USA. Pinterest is a platform that inspires creativity and helps users plan memorable experiences. They are seeking a Sr. Data Analyst for their Support Operations team to drive analytics that enhance customer self-service experiences and improve support performance through data insights and strategic analysis.ResponsibilitiesOwn the analytics roadmap for self-serve support, automation and toolingDesign, build and maintain Tableau dashboards, recurring analyses, and/or AI solutions that provide a clear, trusted view of self-serve support, automation and tooling performanceTackle ambiguous, high-impact problems—from measuring the impact of automation initiatives to evaluating new self-serve experiencesPartner with cross-functional teams to design and evaluate pilots and experimentsBuild models and decision frameworks to support prioritization and planningAct as a trusted analytics partner to our Systems, Automation & Tooling, Help & Community, and Journey Design teams through clear scoping, strong analytical rigor, and high-quality storytellingSkills5+ years of top-tier experience. You've been a top performer in data analytics, business analytics, product analytics, business operations, strategy & operations, support operations or other highly analytical roles at a fast-growing company; familiarity with consumer internet, media ecosystem, and/or support operations is a plusExceptional data analysis skills. You're a true expert in a variety of analytical tools, including SQL, Tableau, and Excel (and in areas you're not, you have the growth mindset to learn it); knowledge of Python, R and AI tools is a plusEntrepreneurial self-starter. You thrive in a fast-moving, ambiguous environment, and are independently capable of seeking information, corralling resources, and delivering results without waiting for directionInfluential communicator. You move seamlessly from deep-dive analytics to succinct, stakeholder-ready storytelling; you tailor your communication to technical and non-technical audiences and build alignment across teamsHigh bar for quality and clarity. You care about trusted metrics, clear definitions, effective data visualization and scalable self-serve insights—building confidence in data products and the decisions they enableHigh-energy, positive team player. You have a proven ability to build strong working relationships with business partners; this is a highly cross-functional role, so a low ego and a high instinct for collaboration are mustsKeen aptitude to scale the team. Help build out processes for a small (but mighty) team. Help build our influence across the organization to tackle each of the above for your coverage areaBachelor's degree in a relevant field such as Data Science, Economics, Statistics, Math, Finance or equivalent experienceBenefitsThe position is also eligible for equity.Information regarding the culture at Pinterest and benefits available for this position can be found here.Company OverviewPinterest is a visual bookmarking tool for saving and discovering creative ideas. It was founded in 2010, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.pinterest.com/.