[Remote] Sr. Customer Success Manager II

Note: The job is a remote job and is open to candidates in USA. Lyra Health is a leading provider of evidence-based mental health care, serving millions globally. They are seeking a Senior Customer Success Manager who will engage with large employer partners to define and execute mental health strategies, lead data-driven conversations, and drive client success through strategic advisory and innovative solutions.ResponsibilitiesServe as the primary relationship and strategy owner for large, multi-national employer partners (90,000+ lives)Advise and lead employer partners to define and execute against their mental health and wellbeing strategyLead C-suite-level conversations and presentations to influence stakeholders using data-driven storytellingDevelop and maintain account strategiesCraft clear, succinct, and bespoke business reviews that demonstrate VOI and ROIAct as a strategic advisor to Lyra’s executive leadership, defining winning strategies for the organization's largest renewalsIdentify and proactively seize or mitigate emergent and long-term opportunities or risks in your portfolioDrive compelling and effective employee engagement strategies in collaboration with marketingEvaluate competing priorities, analyze trade-offs, and make clear, data-informed choices that drive client successBalance organizational, team, and customer priorities with thoughtful executionCollaborate internally with product, clinical, data science, legal, and other teams to effectively resolve customer requests and issuesAlign Lyra's product roadmap directly with the customer's macro-organizational goals, and champion new product offeringsManage your portfolio independently and proactively drive initiatives to completionSkills15+ years of experience in customer success, ideally in the area of HR, benefits, or healthcare with employers or other large groupsExcellent verbal and written communication skills, including the ability to command a room with confidence when acting as a strategic advisor to executive leadershipAbility to analyze large, multi-variable data sets to identify and frame actionable insightsAbility to operate effectively in fast-paced or evolving environments and manage complex challenges to find solutions even when processes are not yet definedAbility to innovate and creatively solve problems in a highly collaborative mannerAbility to collaborate effectively with cross-functional teams using strong project management skillsAbility to champion the strategic and thoughtful use of AI to drive high-level decision-making, pilot complex workflows, and uncover macro-trendsAbility to maintain a positive and productive mindset when facing complex client challenges or changing project scopesAbility to prioritize and balance multiple customers simultaneouslyA growth mindsetA passion for mental health and changing the healthcare landscapeWillingness to travel (10%)Company OverviewLyra helps companies improve access to effective mental health care for their employees. It was founded in 2015, and is headquartered in California City, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.lyrahealth.com.