[Remote] Sr Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. ACI Worldwide powers the payments ecosystem globally, and they are seeking a Senior Customer Success Manager to join their team. The role involves guiding clients through onboarding, adoption, and ongoing value realization while managing a portfolio of strategic accounts to ensure customer success and revenue growth.ResponsibilitiesResponsible for growing revenue for a book of business that includes multiple strategic accounts and/or has direct influence on ACI's P&L and market reputationDemonstrates consistent growth/predictability in assigned book of businessDrive success for ACI customers with fast, simple, and secure payments, from around the worldConsult customers on their journey to optimize their payments program through adoption/renewal/expansion of ACI solutionsCommunicate/negotiate commercial and high-level technical interactions to deliver positive outcomesUnderstand customers' business challenges and industry trends to consult on how ACI can support their objectives and influence their roadmapServe as a trusted advisor to customers establishing, maturing, and executing their payment strategiesFunction as a customer's single point of contact with ACI, while coordinating/collaborating within ACI teams to deliver on customer commitments and experienceSkillsBS/BA degree and 8+ years of related experienceExperience in payments required; experience in merchant vertical preferredSuccessfully integrated with and is proficient presenting at C-Suite/ Board levelAbility to present and facilitate discussions with payments decision makers and working teamsAbility to negotiate complex, high value contracts, including renewalsExperience resolving complex scenarios, requiring alignment of internal and external stakeholders to enable customers to succeed and grow their assigned book of businessSelf-directed planning & interactions with some direction on complex issuesApplicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the futureExperience in merchant vertical preferredCompany OverviewACI Worldwide is a software company that delivers payments software solutions. It was founded in 1975, and is headquartered in Coral Gables, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.aciworldwide.com.