[Remote] Sr. Account Manager, CO

Note: The job is a remote job and is open to candidates in USA. EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most. The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business, ensuring service quality and compliance with operational standards.ResponsibilitiesExecute programs to improve service quality, reduce costs, and increase service productivityResponsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providersIdentify and properly escalate to management any potential daily challenges or service deficienciesResponsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. ManagementMaintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnelServes as liaison between department/program heads/district executives and Area ManagerTrain and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area ManagerUse effective industry skills and abilities to support our innovative transportation servicesResponsible for the continuous improvement of a safe, efficient, and effective transportation systemDevelop and maintain open communication channels with project contractors, community officials, and agency staffCooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspectionsAs a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)SkillsMinimum education of a bachelor's degree or equivalent experienceStrong professional communication and customer service skillsAbility to effectively work with diverse groups of customers and service providersSet priorities wisely, multitask, and dynamically solve problemsStrong familiarity and comfort level with Microsoft Word, Excel and OutlookValid Driver's License with a good driving recordDrug Screen and Background Check is a Condition of EmploymentTravel as requiredBenefitsMedical, Dental, Vision insuranceVirtual Doctor Visits with $0 Co-PayLife Insurance (company paid)Short Term Disability Insurance (company paid)Long-Term Disability Insurance (company paid)Flexible Time Off (FTO)Paid HolidaysPaid Time to VolunteerFlex Spending Account (FSA)401K Plan (with an awesome employer match!)Employee Assistance ProgramEmployee Discounts ProgramCompany OverviewEverDriven is a contracted alternative transportation company focused exclusively on providing solutions to student transportation needs. It was founded in 2005, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.everdriven.com/.