[Remote] Sr. Account Manager

Note: The job is a remote job and is open to candidates in USA. Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. The Sr. Account Manager plays a critical role in helping enterprise healthcare partners deliver accessible, high-quality care through effective language support and building strong relationships with key customers.ResponsibilitiesBuild and maintain trusted relationships with enterprise healthcare accounts, including health systems, hospital networks, health plans, and government agencies. Serve as their main advisor and advocate within Boostlingo adoption across your book of business; translate adoption goals into real account plans with concrete milestones tied to outcomes your clients actually care about (cost per encounter, LEP compliance, turnaround time)Use internal AI workflows and automation tools to stay proactive with your accounts. Identify risks, find growth opportunities, and focus your efforts where they have the most impactBring real healthcare expertise to every conversation. Understand the operational pressures your clients face, such as staffing constraints, cost control, and health equity requirements, and show how Boostlingo can help; without needing you to check with someone else firstManage complex renewal and expansion cycles with multiple stakeholders, including procurement, compliance, clinical leadership, and IT, and handle these processes smoothlyCreate account plans that focus on more than just retention. Identify new opportunities, present the case for expansion, and see it through to completionWork closely with teams across Product, Engineering, LAD, and Support to deliver results for your accounts. Speak up internally when changes are neededMonitor usage, adoption trends, and health metrics using BI and CX tooling; get ahead of issues before they escalateKeep up with healthcare industry trends, language access laws, and the competitive landscape. Use this knowledge to add value in every QBROwn the post-sales lifecycle: Adoption, expansion, renewal, and everything in betweenMeet your targets, including AI minute volume OKRs, and support your team in reaching theirs as wellNegotiate renewals and upsells with confidence; generate quotes for add-ons and AI SKU configurationsSkillsAt least 3 years of experience managing enterprise accounts in healthcare, such as health systems, hospitals, health plans, or government health agencies. This role is not for someone looking to learn the industry on the jobDirect experience with healthcare procurement, IT security reviews, and navigating clinical and compliance stakeholdersProven track record of driving technology adoption in complex enterprise environmentsExperience with AI or automation adoption, and the ability to guide skeptical customers through the processComfort using AI-assisted workflows and BI platforms to run a book of business at scaleHIT (health information technology) or language services backgroundStrong understanding of SaaS concepts like ARR, churn, NRR, and the customer lifecycle. You naturally think in these termsExceptional communication skills; you can adjust your register from a clinical operations director to a CFO to a procurement lead and land with all of themStrong analytical instincts, with the ability to turn usage data into a story and use that story to guide next stepsFluency in Salesforce, MS Office Suite, and BI/CX tools; JIRA and Confluence a plusFluent English required; additional languages always a plusBachelor's degree in Business Administration, Healthcare Administration, Finance, or related field preferredBenefitsHybrid/Remote working arrangementsCompetitive compensation and robust benefits offerings, including 401(k) plan with match!Flexible PTOCompany OverviewBoostlingo is a language software and technology focused on defining and developing the interpretation technology solutions. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https://www.boostlingo.com/.