[Remote] Specialty Pharmacy - Client Success Analyst

Note: The job is a remote job and is open to candidates in USA. Loopback Health is a healthcare data company dedicated to improving access and outcomes for complex patients. They are seeking a Client Services Analyst to serve as the main point of contact for Health System clients, ensuring effective communication and support throughout the client relationship lifecycle.ResponsibilitiesOperate as the lead point of contact for all matters specific to the assigned client baseDirects clients in the best practices and recommended usage of new software featuresMaintain a healthy client portfolio by engaging with clients, driving client return on investment, and continually nurturing the relationship of Loopback with its client baseClearly communicate the progress of monthly/ quarterly initiatives to both clients and managementMonitor and evaluate the user interface, workflow, and provide suggestions for future product enhancements based on client feedbackTroubleshoot any client problems, identify the root cause of the problem, and use tools and resources appropriately to resolve or escalate the problemValidate report changes to ensure minimal client disruption when releasing new reportsWrite and maintain client-specific logic to tag populations of interest, improving client navigation of platformPrioritizes and escalates support incidents and requests based on business impact and documented guidelinesIdentify and cultivate opportunities and collaborate with the sales team to ensure continual growth and successSkillsSkills in Microsoft Excel, PowerPoint, and WordExperience working in a health system specialty pharmacyExperience with Microsoft PowerBIExperience managing the implementation, optimization, utilization, and maintenance of large data setsStrong independent worker/self-starter with ability to work individually, while simultaneously contributing in a team environmentPassionate and decisive customer service-oriented personAbility to work with aggressive schedules and deadlinesExperience managing clients or customersExperience with SQL and ability to write advanced formulas in data management languagesBachelor's degree in Computer Science, Information Systems, Business, or related fieldCompany OverviewFounded in 2009, Loopback Health is a leading provider of data analytics and insights that simplify understanding, access and innovation for patients requiring specialty care. It was founded in 2009, and is headquartered in Dallas, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.loopbackanalytics.com.