[Remote] Specialized Travel Counselor

Note: The job is a remote job and is open to candidates in USA. American Express Global Business Travel is a company that values travel as a force for good and fosters an inclusive culture. They are seeking Specialized Travel Counselors to provide high-touch service by booking travel and accommodations for corporate clients, ensuring an outstanding travel service experience.ResponsibilitiesAdvise and arrange travel for corporate business customers (both individuals and groups)Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be providedCommunicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systemsAct as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policyWork individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metricsSkillsPrevious experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotelPassion for excellence in client service, including proactive anticipation of needsNative GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)Professional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)Resolving customer issues quickly and independentlyTeamwork and openness to feedbackBenefitsFlexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!Company OverviewAmerican Express Global Business Travel provides travel management services and organizes meetings, events, and business travel services. It was founded in 2014, and is headquartered in Jersey City, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.amexglobalbusinesstravel.com/.Company H1B SponsorshipAmerican Express Global Business Travel has a track record of offering H1B sponsorships, with 33 in 2025, 27 in 2024, 19 in 2023, 40 in 2022, 22 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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